Apprentice
American Express · Posted Nov 2
Banking, credit card, payment network, and travel services
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About the role
The role supports Program Administrators managing American Express U.S. Corporate Card Programs as the primary point of contact for corporate account servicing and administrative enquiries. It focuses on resolving client requests across Voice, including account maintenance, card servicing, and billing enquiries, while maintaining accurate records and compliance. The apprentice works with internal partners to deliver timely, personalized customer resolutions.
What you will do
- Handle Program Administrator servicing enquiries across Voice.
- Resolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program-related requests.
- Assess customer needs and provide appropriate solutions while identifying relevant products, services, and self-service options.
- Build rapport with Program Administrators, including senior client stakeholders, and deliver personalized servicing.
- Maintain accurate customer records and ensure compliance with internal policies and regulatory requirements.
- Collaborate with internal partners to deliver timely and effective customer resolutions.
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- Comfortable to work in a 24/7 shift and rotational week off's (Primarily US Shift window)
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
Preferred qualifications
- Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy
- Effective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style
- Resilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
- Passion for consultative support, recommending solutions tailored to each Card Member. A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact
- Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive
- A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations
Benefits and support
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24