Apprentice
American Express · Posted Oct 6
Banking, credit card, payment network, and travel services
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About the role
The American Express Operations Team Care Professionals manage the customer relationship with the bank, handling everything from updating addresses to processing applications while representing the American Express brand. The team works in a fast-paced, structured service center environment supporting banking products and customer care. This apprentice role will manage and process new banking product applications, service clients through inbound and outbound calls on 24×7 rotational shifts, and ensure compliance, fraud, risk, AML, and due diligence requirements are met.
What you will do
- Managing and processing New Banking products applications
- Servicing Clients through Inbound/Outbound calls , Shift timings -24×7 Rotational.
- Ensure established compliance measures are met when completing set-up and maintenance of accounts.
- Check against incoming Banking Products Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
- Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
- Document necessary account information and offer solutions that benefit the customer and our business.
- Maintain acceptable performance standards.
- Error free, Effective and efficient processing of applications.
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
Preferred qualifications
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
Benefits and support
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
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American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
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American Express Reports Second-Quarter 2026 Financial Results2026-07-24