Apprentice
American Express · Posted Oct 6
Banking, credit card, payment network, and travel services
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About the role
The CBU – Voice function handles consumer credit bureau inquiries by investigating and contacting credit bureau agencies to update card member information. The work involves thorough investigation of a range of credit details from different sources, checking and correcting credit bureau reporting based on card member history and current status, and resolving card member concerns via calls and emails. This apprenticeship at American Express in Gurugram also involves providing accurate, updated information for card member disputes and supporting internal teams such as Risk Management and Compliance.
What you will do
- Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information.
- Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails.
- Provide accurate and most updated information in response to card member disputes and inquiries.
- Provide support to internal department's i.e. Risk Management, Compliance.
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and
- Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality
- Should be comfortable working in night shifts window (6:30 PM - 3:00 AM IST)
Preferred qualifications
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Proficiency in the English language.
Benefits and support
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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