Apprentice
American Express · Posted Oct 5
Banking, credit card, payment network, and travel services
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About the role
Global Merchant & Network Services (GMNS) brings together American Express' merchant- and network-related businesses, and within it Global Merchant Account Operations & Resilience oversees merchant account setup, maintenance, hierarchy data, governance and controls. The team works on strengthening data quality, simplifying operational processes and exploring automation, analytics and AI-enabled approaches across the merchant lifecycle. As an apprentice, you will support well-defined transformation and operational-improvement assignments spanning business analysis, data analysis, process documentation, testing and cross-functional delivery under the guidance of experienced colleagues.
What you will do
- Learn merchant account maintenance and hierarchy processes, and document process steps, data requirements, pain points and improvement opportunities.
- Support analysis of merchant and operational data to identify patterns, data-quality gaps, control weaknesses and opportunities for process improvement.
- Assist with defined automation, analytics and AI-related activities, including research, requirements documentation, process mapping, testing, issue tracking and results measurement.
- Help maintain governance materials, project plans, action trackers, decision guides, standard operating procedures, business requirements and decision logs.
- Support the assessment and design of scalable account-maintenance capabilities for high-volume updates, including common-value changes, account-specific changes, structural migrations and rules-based remediation.
- Help document and test requirements for validations, approvals, audit trails, exception handling and rollback to support controlled account-maintenance activity.
- Assist with reviewing account-assignment rules and system dependencies to identify restrictions that may disrupt servicing, and support improvements that strengthen maintenance accuracy and data integrity.
- Support consistent global oversight and governance for proactive account cancellations, including process documentation, ownership, controls, monitoring and reporting.
- Help maintain and improve inventories of critical merchant data elements, supporting information and decision guidance.
- Assist with investigating and remediating data issues through structured analysis, documentation, change coordination and outcome validation.
- Support the development of controls and monitoring that improve the accuracy and completeness of merchant information during account setup and ongoing maintenance.
- Assist with data extraction, transformation, analysis and reporting using Excel, SQL or other available tools, and help define measures used to evaluate outcomes and identify trends.
- Work alongside technology and analytics colleagues on AI-enabled tools that help users better understand merchant information and make more consistent data-selection decisions.
- Help prepare user guidance, training materials and communications that support consistent account-maintenance and data-selection decisions.
- Work with Operations, Product, Technology, Analytics and Control Management colleagues to gather information, document requirements and follow up on agreed actions.
- Prepare clear analyses, project updates, reports and presentation materials under guidance from experienced team members.
- Provide limited operational support where needed to build practical understanding of processes and validate proposed improvements.
Skills used in this role
What the employer is looking for
- Bachelor's degree in business, Engineering, Computer Science, Information Technology, Analytics, Finance, Economics, Mathematics, Statistics or a related discipline.
- Recent graduate with less than 11 months full-time professional experience.
- Ability to commit to the applicable apprenticeship duration: 12 months.
- Basic analytical and structured problem-solving skills, with the ability to organize information and draw logical conclusions.
- Clear written and verbal communication skills and the ability to work collaboratively in a team environment.
- Attention to detail, curiosity, learning agility and willingness to take feedback.
- Basic proficiency in Microsoft Excel and PowerPoint.
Preferred qualifications
- Academic, internship or project exposure to business analysis, data analysis, process improvement, governance, controls, automation or project coordination.
- Familiarity with SQL, Python, data-analysis libraries, Power BI, Tableau, Big Query or similar analytical tools is an advantage, but not required.
- Exposure to process mapping, requirements gathering, testing or documentation through coursework, internships or projects.
- Interest in AI, automation, risk management, payments, merchant operations, financial services or large-scale operational environments.
Benefits and support
- Cab facility
- Free meals
- Flexible working model with hybrid arrangement
- Training and development opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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