Apprentice
American Express · Posted Oct 5
Banking, credit card, payment network, and travel services
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About the role
Global Merchant & Network Services (GMNS) brings together American Express' merchant- and network-related businesses, managing relationships with merchants worldwide and running the company's payment network and bank partnerships. Within GMNS, the Global Merchant Account Operations & Resilience team in Global Governance, Risk, Remediation, and Operations (GRRO) strengthens oversight and monitoring for merchant account setup, account management, and maintenance, including the data integrity of critical merchant data elements such as hierarchy, cancel, origin, and industry codes. This 12-month apprenticeship will accelerate backlogged initiatives on account maintenance, data integrity, and governance, using SQL, advanced Excel models, and collaboration with GenAI technology teams to improve merchant data quality and process controls.
What you will do
- Strengthening merchant industry code oversight and data integrity through a range of activities that may include: clean up and enhancing data inventories, strengthen code selection guiding principles, conduct training sessions to frontline colleagues, etc
- Remediate complex data issues impacting merchant account maintenance processes through a structured change management process
- Collaborate with process owners to analyze merchant data challenges and implement process improvements
- Identify and strengthen process controls to improve data quality for ongoing monitoring of newly set up accounts
- Work alongside GenAI technology teams to help develop innovative tools that enable frontline colleagues to better understand merchant business activities and make more informed data element selections
- Develop and implement strategies to extract, transform, and analyze information from diverse sources using SQL
- Construct advanced Excel models and reports to visualize and convey key insights and trends to stakeholders.
- Collaborate with cross-functional teams to identify business requirements, define metrics, and devise data-driven solutions.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Technology, Engineering, or a related STEM field, such as Data Science, Data Engineering, Information Technology, Information Management, Statistics, Mathematics, or a similar discipline. Candidates from other STEM backgrounds are also welcome to apply.
- Ability to commit to the apprenticeship program for a minimum of 12 months.
- Open to recent graduates with up to one year of professional experience.
- Excellent stakeholder management skills with the ability to drive initiatives forward by bringing others along through collaboration and influence.
- Demonstrated track record of driving meaningful business value though data management and strategy.
- Effective communication and presentation skills for seamless collaboration across internal stakeholders and teams.
- Knowledge of SQL, Data Science libraries, LUMI Big query and Python is an advantage, but not required.
Benefits and support
- Cab facility
- Free meals
- Flexible working model with hybrid arrangement
- Training and development opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24