Application Engr I
Honeywell · Posted Oct 22
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
The role sits within Honeywell's HCI Services business, working in the global GTAC (Global Technical Assistance Centre) team that provides remote maintenance support to HCI/LSS service engineers and external end-user customers for HCI products via Enabled services. The team handles support contracts, system health monitoring and alert analysis, and case/SLA management for industrial automation customers worldwide. This engineer delivers remote support, troubleshoots HCI portfolio products such as DynAMo Suites, APM and PHD, and reports to regional stakeholders.
What you will do
- Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+ and Connected Services Offering).
- Manage customer expectations and satisfaction to ensure 100% retention.
- Ability to deliver remote support & services remotely and effectively.
- System Health Monitoring and Alert Analysis via UDC and Honeywell Enabled service.
- Ability to execute GTAC and other standard audit checklists
- Report out to regional stakeholders.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation and customer communication.
- Maintain strong case documentation and follow up to ensure that technical recommendations effectively resolve customer issues.
- Provide BGP program teams with periodic updates, so that they can interface effectively with the customer using current information.
- Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
- Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.
- Responsible for responding to queries on remote PM from customers globally, during local daytime hours.
Skills used in this role
What the employer is looking for
- Engineering degree in Chemical/Petrochemical/Instrumentation/Mechanical/ Electronics/IT/CS .
- 2 -5 years’ experience in the system engineering, operation or services support functions within the Industrial automation industry.
- Strong diagnostic, analytical, troubleshooting and problem-solving skills
- Proficient in troubleshooting and configuring one or more HCI GTAC-supported portfolio products: DynAMo Suites, APM, PHD, and other supported HCI products/subsystems.
- Proficient in one or more skills areas: Python, PowerShell scripting, system remote monitoring tools.
- Fluent in English
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
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