Analyst/Senior Analyst - Product Analytics
American Express · Posted Nov 6
Banking, credit card, payment network, and travel services
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About the role
The Global Merchant & Network Services (GMNS) organization manages relationships with millions of merchants and partners worldwide that facilitate American Express acceptance and enable the day-to-day operations of the company's payment network. The GMNS Analytics team within UMGEA partners with global markets to drive profitable growth, accelerating acceptance and providing data and actionable insights to merchants, bank partners and Card Members. This Product Analytics role builds foundational reporting, measurement frameworks and performance insights to track the evolution and scale of GMNS Product capabilities, working with Product, Risk and Data partners to inform product strategy and decision-making.
What you will do
- Develop and maintain foundational reporting and dashboards for GMNS Products, providing timely and reliable visibility into adoption, engagement, transaction performance, and business outcomes.
- Support the design and evolution of measurement frameworks, KPIs, and success metrics that assess the performance and impact of Product capabilities across relevant products, partners, merchants, and customer journeys.
- Monitor performance trends and emerging patterns, conducting anomaly detection and root-cause analysis to identify opportunities, issues, and potential risks as the Product landscape scales.
- Conduct deep-dive and bespoke analyses to evaluate product performance, user behavior, commercial outcomes, and operational effectiveness, translating findings into actionable recommendations.
- Partner with multiple stakeholders to define analytical requirements, validate data sources, and ensure reporting and insights address evolving strategic and operational needs.
- Provide performance insights that inform product strategy, prioritization, experimentation, and investment decisions throughout the development and scaling of Product capabilities.
- Identify opportunities to automate recurring reporting and monitoring, improve analytical efficiency, and build scalable insight solutions as business requirements and Product capabilities mature.
- Communicate analytical findings through clear narratives, visualizations, and stakeholder updates tailored to multiple audiences.
Skills used in this role
What the employer is looking for
- 1–2 years of relevant experience in analytics, business intelligence, reporting, or a related analytical domain.
- Strong intellectual curiosity and attention to detail, with the ability to learn quickly, solve problems, and deliver results.
- Ability to derive actionable insights from data, manage multiple priorities, and deliver high-quality outcomes in a fast-paced environment.
- Strong collaboration and stakeholder-management skills, with the ability to build effective relationships and constructively challenge the status quo.
- Excellent written and verbal communication skills, with the ability to synthesize complex information, present insights clearly, and influence stakeholders at different levels.
- Working knowledge of SQL, Google Big Query, Tableau, Advanced Excel, and PowerPoint.
- Experience with data analysis, reporting, visualization, and dashboard development.
- Bachelor’s degree in Statistics, Mathematics, Economics, Engineering, Data Science, or a related quantitative discipline.
Preferred qualifications
- Experience in the merchant, payments, financial services, or related industry is preferred.
- Exposure to machine learning, cloud technologies, GenAI, or analytics automation is a plus.
- Postgraduate degree in Statistics, Mathematics, Economics, Engineering, Management, Data Science, or a related discipline is a plus.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
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