Analyst-Risk Management
American Express · Posted Oct 12
Banking, credit card, payment network, and travel services
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About the role
Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM), sits within Membership Portfolio Services (MPS) in the US Consumer Services business and focuses on connecting Card Members with Merchants to drive growth. The team executes merchant data validation for Amex Offers and manages investigations and complaints for the US market, including US and global offers. This analyst role performs merchant data validation and escalations management for US Amex Offers, executes day-to-day quality review and inventory tracking, and drives process efficiency, standardization, and risk reduction through automation and AI.
What you will do
- This B30 analyst position will be expected to execute flawless merchant data validation for US Amex Offers, partnering with regional GMNS stakeholders to deliver the offers within defined SLAs, ensure consistent interpretation of standards, and manage escalations in the most efficient way
- Various day-to-day activities include (and no limited to) quality review, inventory management & tracking/reporting, analyzing real-time escalations, peer mentoring etc.
- Play a key role in driving efficiency, standardization, accuracy, risk reduction through automation/AI in the campaign execution process
- Timely execution of change requests applicable to the offers construct
- Manage stakeholders, streamline the process, drive process transformation using AI and other enterprise technologies
- Perform quality review of all the components
- Contribute towards AODM/AOMO leadership goals and drive positive team environment by involving in any of the existing colleague engagement pillars
- Should have an eye for detail and be adept at problem solving
- Must possess effective collaboration and communication skills and should be able to work independently and as a team
Skills used in this role
What the employer is looking for
- Experience in Amex Acquirer/Network data including Merchant Data (Demographic, Financial, Organizational etc.) is strongly preferred
- 2 to 4 years of similar role with a proven track record
- Fair knowledge of marketing execution platforms/databases like MLE, LUMI, MSSS, MIDAS etc.
- Excellent communication & presentation skills- Ability to clearly communicate complex messages, both in writing and verbally
- Ability to interpret and understand business needs. Hands-on experience of creating Dashboard on Sales Data via Power BI, Excel and PPT. Advance excel knowledge is a must
- Demonstrates analytical and systematic approach to problem solving- Knowledge of advanced excel, VBA, Tableau, Python, SQL highly desirable
- Ability to execute and collaborate across teams for timely delivery of all goals
- Knowledge of Marketing Campaigns/ Email marketing / Digital Marketing- Preferred
- Self-starter and ability to manage global stakeholders across various locations
- Bachelor’s degree in marketing/computer science or Graduate from a reputed college
- Ability to put enterprise thinking first, connect the role’s agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders
- Comfortable with emerging technologies/trends
- Understanding of Marketing application architecture and technology infrastructure a plus
- Business & Domain Knowledge – marketing, operations & audit
- Strong knowledge of Microsoft excel and power point. SQL/VBA/Python & Agile methodology is desirable
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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