Analyst-Risk Management
American Express · Posted Oct 6
Banking, credit card, payment network, and travel services
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About the role
Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM), sits within Membership Portfolio Services (MPS) in the US Consumer Services Business and is responsible for scaling strategically important businesses that connect Card Members with Merchants. The AOMS India team is a center of excellence that enables Merchant and Card Member growth strategies through marketing solution design, campaign set-up, delivery, process transformation, and automation. This role owns onboarding and offer set-up for global Amex Offers campaigns, collaborating with global marketing and technology partners to execute and validate offers, drive process standardization, and adopt automation and AI-powered solutions.
What you will do
- Manage the onboarding process and offer set-up for Global AmEx Offers, ensuring the successful set-up, execution, and delivery of offers within the Amex Offers Ecosystem.
- Review and validate all process steps in the end-to-end Amex offers construct.
- Ownership and completion of all Marketing Campaign Onboarding process steps.
- Timely execution of change requests applicable to the Offers construct.
- Collaborate with US, LACC, EMEA and APAC colleagues and other Marketing teams and stakeholders for seamless delivery of Marketing offers.
- Foster a high performance, collaborative and flexible culture with clear accountability, strong risk awareness and continuous improvement.
- Strong executive communication and presentation skills, with the ability to lead discussions and provide clear, concise updates in leadership forums.
- Demonstrate strong interpersonal skills, team-oriented approach, with ability to build effective relationships to work successfully with stakeholders.
- Proactively identify opportunities to streamline and standardize processes, driving process transformation to improve efficiency, consistency, and overall effectiveness.
- Perform quality review of all offers.
- Support the implementation and adoption of system enhancements, automation opportunities, and emerging technologies, including AI-powered solutions.
- Work with Technologies partners to successfully set-up, track and validate offers, resolve issues, and ensure they launch successfully.
- Continue to meet the evolving needs of our Partners, Card Members, and Merchant.
Skills used in this role
What the employer is looking for
- 5+ years of experience in Marketing Operations, Mar Tech and/or Marketing.
- Bachelors degree from a reputed institute
- Strong attention to detail and accountability to drive flawless execution.
- Project management skills with a strong focus on process excellence.
- Demonstrate analytical and systematic approach to problem solving.
- Experience leveraging AI tools, automation technologies, and data-driven approaches to improve operational processes and business outcomes.
- Ability to think innovatively and challenge the status quo.
- Excellent verbal and written communication.
- Desire to work in a fast-paced, dynamic environment.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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