Analyst-Risk Management
American Express · Posted Sep 30
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Operational Resilience program at American Express designs the methodology for identifying Critical Business Services at the enterprise level, capturing core dependencies, surfacing key vulnerabilities, running scenario testing, and coordinating crisis response efforts with stakeholders across the enterprise. As an Operational Resilience Analyst, you will partner with business teams to strengthen Critical Business Services while supporting Business Disruption Governance, risk awareness training, and Risk and Control Self-Assessment (RCSA) activities, including reporting and Power BI visualizations for leadership.
What you will do
- Support the identification and mapping of Critical Business Services (CBS), including their dependencies across people, processes, technology, third parties, locations, and critical data.
- Gather, validate, and maintain data required to support dependency mapping and the establishment of Impact Tolerances for each CBS.
- Analyze dependency mapping outputs to identify potential vulnerabilities and opportunities to improve operational resilience.
- Assist in maintaining Operational Resilience documentation, including methodologies, procedures, standards, and supporting artifacts.
- Coordinate with business stakeholders and resilience partners to collect information, resolve data gaps, and ensure timely completion of program deliverables.
- Support the planning and execution of scenario testing exercises by coordinating logistics, documenting outcomes, and capturing key observations.
- Prepare After-Action Reports and track agreed actions and remediation items through to closure, ensuring updates and supporting evidence are maintained.
- Maintain accurate records of identified issues, monitor remediation progress, and escalate delays or risks where appropriate.
- Develop and maintain reports, dashboards, and Power BI visualizations to provide insights into Critical Business Services, resilience metrics, and program performance.
- Assist in preparing presentations and management reporting that highlight key findings, risks, and program progress for leadership.
- Partner with teams across Technology Resilience, Third-Party Lifecycle Management, Business Continuity, Global Security, Facilities, and other business functions to support Operational Resilience initiatives.
- Support Business Disruption (BD) Governance activities including preparation of materials for the Technology, Data, and Resiliency Risk Committee (TDRRC) and Interagency regulatory engagements, support International Audits, governance and risk awareness training, and other regulatory and governance deliverables.
- Support Risk and Control Self-Assessment (RCSA) activities and the associated control identification and testing, ensuring controls are appropriately documented, monitored, and evaluated for effectiveness across BD risk areas.
- Contribute to continuous improvement efforts by identifying opportunities to enhance processes, reporting, and program effectiveness.
Skills used in this role
What the employer is looking for
- Two to three years of experience in enterprise program management, operational risk management, business continuity, or audit within the Banking or financial services industries.
- Strong stakeholder management and collaborative skills
- Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
- Problem solver and agile decision-maker with solid analytical skills.
- Strong written communication and presentation skills (e.g. appropriate messaging for multiple levels/audiences).
- An ability to build relationships and effectively mobilize cross-functional teams.
- Proficiency in reporting with advanced Excel skills to analyze, interpret, and present data effectively.
- Excellent collaboration, communication. and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
- Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
- Ability to plan and drive change through cross-organizational efforts.
- Ability to deliver high quality, actionable feedback to management.
Preferred qualifications
- Masters,B.Tech, MBA or advanced degree.
- Strong understanding of American Express products, services, and organizational structure.
- Background in Business Continuity Management or related risk management program role.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24