Analyst - Project Management
American Express · Posted Nov 3
Banking, credit card, payment network, and travel services
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About the role
The Strategy and Integration team within the Banking Servicing Network (BSN) in the Global Services Group defines servicing strategies, executes high-impact projects, drives change management, and mitigates risk for the US Banking Servicing Network. The team works with cross-functional partners across GSG, GCS, Compliance, Technologies and Banking to optimize processes and improve customer experiences. This analyst role supports Banking Operations in planning and project delivery, leading a portfolio of projects, mapping processes, analyzing data and communicating with stakeholders.
What you will do
- Project Leadership: Drive medium- to large-scale initiatives independently from initiation to closure, ensuring on-time delivery and alignment with business goals.
- Process Mapping: Design, document, and optimize complex, end-to-end process workflows using Microsoft Visio to identify operational bottlenecks and efficiency gaps.
- Data Analysis & Reporting: Leverage advanced Microsoft Excel capabilities to build financial/operational models, track project KPIs, process data sets, and generate actionable insights.
- Stakeholder Communication: Translate complex analysis and project milestones into executive-ready presentations and dashboards using Microsoft PowerPoint.
- Cross-Functional Execution: Collaborate with diverse cross-functional teams to define project scope, manage risks, track deliverables, and enforce accountability with minimal oversight.
Skills used in this role
What the employer is looking for
- Experience: 2+ years of proven experience as a Project Analyst, Business Analyst, or similar role leading end-to-end projects.
- Advanced MS Excel: Proficiency with complex functions (XLOOKUP, INDEX/MATCH), pivot tables, data modeling, dynamic charts, and basic macro/VBA automation.
- Process Documentation: Mastery of Microsoft Visio to construct detailed process flows, swimlane diagrams, and standard operating procedures (SOPs).
- Presentation Skills: Strong Microsoft PowerPoint expertise with a track record of creating clean, structured, visual decks for leadership.
- Autonomy: Demonstrated ability to self-manage, prioritize competing deadlines, and make sound decisions in fast-paced environments without heavy supervision.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24