Analyst-Operational Risk Management
American Express · Posted Oct 28
Banking, credit card, payment network, and travel services
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About the role
The Operational Risk Management (ORM) Independent Monitoring & Testing team strengthens organizational resilience through independent monitoring and testing activities, clear standards for reporting and risk assessments, and a holistic view of operational risk via aggregated reporting. Operational Risk Management is seeking an Analyst for the Independent Monitoring & Testing team, focused on ensuring effective operational risk management is embedded into day-to-day business operations. The role requires extensive collaboration across multiple business units, functional areas, and geographies, covering independent testing, control testing, issue management, and risk reporting.
What you will do
- Support the independent testing and monitoring program based on an annual risk-assessed plan and established testing methodologies
- Develop a comprehensive operational risk coverage universe that supports a risk-based annual plan
- Independently monitor operational risk trends and activities across the enterprise
- Support and execute an effective challenge process based on defined criteria and integrated into the annual plan
- Perform Test of Design (ToD) and Test of Effectiveness (ToE) activities and maintain associated control testing documentation
- Demonstrate strong knowledge of policies and guidelines related to RCSA, PRCA, Enterprise Risk Management, internal control frameworks, and risk parameters
- Possess an understanding of the Issue Management lifecycle, including issue identification, remediation, validation, and closure processes
- Manage independent Second Line of Defense (2LoD) testing activities, including integration of methodologies and test plans to address interconnected risks
- Coordinate a holistic and de-duplicated independent risk assessment process
- Proactively identify high-risk areas requiring intervention or escalation
- Support cross-functional Communities of Practice (CoPs) by sharing best practices and helping pioneer new methodologies
- Drive reporting related to operational risk topics for the Enterprise Risk Management Committee, Board of Directors, and Senior Management, while providing support and oversight for associated initiatives
- Act as a key contributor in sharing insights, themes, and best practices across the enterprise in a proactive manner
Skills used in this role
What the employer is looking for
- CA/CS/MBA/B.Tech or Master's degree in Economics or Statistics, or a related field (preferably from a top-tier institute) with 0–3 years of relevant experience.
- Strong understanding of critical operational risk management lifecycle & issue management activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance and familiarity with policies, regulatory frameworks, and operational standards
- Strong analytical and problem-solving capabilities, including the ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Experience in control testing, risk assessment, and audit functions
- Experience working within any Line of Defense (LoD) framework
- Excellent communication skills and proactiveness
Preferred qualifications
- Prior experience in Operational Risk Management, Internal Audit, Statutory Audit, Risk Management, or First- or Second-Line Risk functions is preferred.
- Translating operational risk strategy and appetite into execution guidelines
- Monitoring and identifying breaches in Key Risk Indicator (KRI) thresholds and risk appetite metrics
- Supporting implementation of operational risk governance frameworks
- Developing and communicating operational risk procedures and standards while ensuring adherence
- Supporting operational risk examination and regulatory management processes
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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