Analyst-Data Science & Strategy
American Express · Posted Sep 29
Banking, credit card, payment network, and travel services
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About the role
The role sits within the ICS Pay Over Time (POT) team, supporting the Proactive Line Increase (PLI) and Reactive Line Increase (RLI) processes for American Express credit products. The team manages strategy execution, monitoring, reporting and analysis while ensuring adherence to policies, controls and regulatory requirements. The Analyst will work with cross-functional partners across Product, Risk, Technologies and Operations to analyze performance, build reporting and dashboards, and surface insights that support business objectives and the Card Member experience.
What you will do
- Support the PLI and RLI processes for ICS Pay Over Time, including ongoing execution, monitoring, analysis and reporting.
- Perform detailed analysis of PLI/RLI performance and key business metrics to identify trends, opportunities, anomalies and areas requiring further investigation.
- Support the development, implementation and ongoing management of PLI/RLI strategies and initiatives, working closely with relevant partners and stakeholders.
- Develop and maintain reporting, dashboards and performance tracking, leveraging data and analytical insights to support business decisions and recommendations.
- Conduct deep-dive analysis to understand business performance, customer behavior and the impact of changes to PLI/RLI strategies or processes.
- Support testing, implementation and post-implementation monitoring of changes and enhancements, while identifying opportunities for process improvement and automation.
- Partner with cross-functional teams, including Product, Risk, Technologies, Operations and other key stakeholders, to support initiatives and resolve issues.
- Ensure PLI/RLI activities are executed in accordance with established policies, procedures, controls and regulatory requirements, while maintaining appropriate process and control documentation.
- Proactively identify emerging trends, issues or process gaps and communicate findings and recommendations to relevant stakeholders.
- Manage multiple priorities and deliverables while maintaining a high degree of accuracy and attention to detail.
Skills used in this role
What the employer is looking for
- Strong analytical and problem-solving skills, with the ability to work with complex data and translate analysis into meaningful business insights.
- Strong proficiency in SQL and experience querying, manipulating and analyzing large datasets.
- Experience with data analysis, reporting and visualization tools, with proficiency in Excel and PowerPoint; knowledge of Python or other analytical tools is a plus.
- Ability to understand business processes and translate business requirements into analytical or technical requirements.
- Strong attention to detail with a focus on accuracy, controls and data integrity.
- Strong written and verbal communication skills, with the ability to clearly communicate findings and recommendations to stakeholders.
- Ability to work effectively with cross-functional teams, manage multiple priorities and deliver against timelines.
- Demonstrated intellectual curiosity, ownership and ability to independently investigate issues and identify solutions.
- Experience in credit, lending, line management, Pay Over Time or related financial services products/processes is preferred.
- Bachelor’s degree or equivalent relevant experience.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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