Analyst-Data Analytics
American Express · Posted Sep 29
Banking, credit card, payment network, and travel services
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About the role
US Consumer Services (USCS) drives profitable growth of the American Express US Consumer portfolio by acquiring new customers and deepening Card Member engagement and loyalty across Travel, Dining, Lifestyle and Banking. The Consumer Product Analytics team develops differentiated data capabilities and deploys analytics to understand Card Member behavior and inform product strategy. This Analyst role builds dashboards and decomposition frameworks, conducts deep-dive analysis across portfolio and products, and partners with cross-functional teams on benchmarking, segmentation and membership services analytics.
What you will do
- Develop/maintain dashboards and decomposition frameworks for portfolio performance tracking.
- Unlock full potential of new data (external/partner) to understand benefit landscape, enhance benchmarking frameworks, evolve generational behavioral insights, and create compelling narratives on portfolio trends.
- Conduct bespoke analysis and deep-dives across portfolio and products to understand refresh impacts, revenue optimization, measure customer benefit usage & impact, and track performance drivers.
- Unlock growth opportunities & customer engagement through new data/DS intelligence, and design customer segmentation frameworks, targeting optimization & triggers.
- Partner with internal and external teams to manage industry level data needs across the enterprise and enable competitive benchmarking of our portfolio.
- Enhance value of membership services (Insurance, Lounge etc.) by understanding usage, optimize for capacity, cost & customer experience, expand data/ analytics coverage across all aspects of membership.
Skills used in this role
What the employer is looking for
- Post-Graduation/Graduation from a top tier college
- 0-1 years of experience in Data analytics
- Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
- Ability to work effectively in a team environment
- Strong communication and interpersonal skills
- Creative thinker with ability to learn quickly and navigate through unstructured problems
- Ability to Integrate with Cross-Functional Business Partners Worldwide
- Knowledge of MS Office – Excel Power Point
- Good Programming skills – SQL/Python is a must
- Knowledge of AI Tools & Implementation is a plus
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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