Analyst-Data Analytics
American Express · Posted Sep 30
Banking, credit card, payment network, and travel services
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About the role
The Global Servicing (GS) organization delivers customer care to Card Members, merchants and commercial clients around the world, while providing credit, collections and fraud services. The Risk MIS & Analytics team supporting Fraud Operations provides analytical, reporting and decision-support capabilities that enable effective management of fraud operations. This Analyst role, based in Gurgaon, will be responsible for MIS, reporting and analytics supporting Fraud Operations, including operational performance measurement, trend analysis, executive reporting and development of scalable reporting capabilities.
What you will do
- Develop and deliver timely, accurate MIS and analytical reporting for Fraud Operations, supporting operational and leadership decision-making.
- Track and monitor key fraud operational metrics, trends and performance indicators; identify out-of-pattern activity and emerging areas requiring attention.
- Provide analytical and decision support by sourcing, staging and analyzing large datasets and translating findings into actionable insights.
- Develop and enhance automated and self-service MIS/reporting capabilities to improve efficiency and ease of information consumption.
- Partner with Fraud Operations and support teams to understand business requirements, address information gaps and develop relevant performance indicators.
- Independently manage development, validation, implementation and ongoing enhancement of reporting and analytics projects.
- Support executive reporting through clear data visualization and effective presentation of insights.
- Participate in global initiatives to evaluate processes and identify opportunities for reporting, process and system improvements.
- Collaborate effectively with stakeholders across functions, markets and time zones.
Skills used in this role
What the employer is looking for
- Bachelor’s degree or equivalent, preferably in a quantitative field; postgraduate qualification in a quantitative discipline is an advantage.
- Preferably 4+ years of experience, including at least 2 years in quantitative business analysis, MIS, analytics or data science involving large datasets.
- Strong quantitative, analytical, problem-solving and data visualization capabilities.
- Excellent programming skills in Hive/Python/SQL/ Tableau, with a good understanding of Big Data ecosystems.
- Experience with Tableau, QlikView or similar BI/visualization tools is an advantage.
- Advanced knowledge of Microsoft Excel and PowerPoint; working knowledge of Word, Access and Project.
- Ability to translate business information requirements into scalable MIS, reporting and analytical solutions.
- Strong communication, stakeholder management and project management skills.
- Ability to independently manage multiple priorities and deliver within tight timelines.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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