Analyst-Control Managment
American Express · Posted Oct 4
Banking, credit card, payment network, and travel services
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About the role
The CFR Control Management Issues, Events & Remediation team ensures timely identification, response, and resolution of risk events and issues to minimize impact and prevent recurrence through effective remediation and lesson learning. The role sits within American Express's control management function, embedding risk and control practices into the day-to-day operations of the organization across business units, functional areas, and geographies. The Analyst will conduct root cause analysis, perform quality assurance on issue and ORE documentation, support the remediation process, and identify trends and systemic control weaknesses.
What you will do
- Assist in investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
- Assist portions of the remediation process, these may include: tracking progress, validating resolution efficacy and communicating status updates to stakeholders
- Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
- Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
- Support review of components of the End-to-End (E2E) BU issue resolution process
- Perform sample testing of specific issues to ensure resolution is complete and effective
- Review data used in preparation of detailed reports on issue status, trends, and outcomes
- Support sharing insights, better practices, themes, etc. across the enterprise
Skills used in this role
What the employer is looking for
- 2-4 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred qualifications
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues
- Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types
- Assisting of quality assurance on documentation of operational risk issues and events
- Recommendation of remediation strategies for operational risk issues and events
- Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting the E2E issue resolution process
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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