Analyst - Control Management (International Operational Resilience)
American Express · Posted Oct 27
Banking, credit card, payment network, and travel services
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About the role
ICS Governance & Control sits within International Card Services, which covers issuing functions across 28 international markets outside the US, serving Consumer and Commercial customers. The ICS Control Management Risk ID, Assessment, Testing and Reporting team identifies, assesses, mitigates, and reports on operational risk within business unit processes to ensure adherence to regulatory standards and Amex policy. This Analyst role supports International Operational Resilience by helping develop the resiliency framework for international markets, maintaining resiliency inventories, supporting risk assessments and control monitoring, and maintaining risk dashboards, KRIs, and risk registers in collaboration with business units and geographies.
What you will do
- Assist in managing International Operational Resiliency risk by supporting development of Operational Resiliency Framework / Standard for international markets
- Support in US to international operational resiliency risk policy/ framework gap assessment
- Support in providing international business requirements into Unified Source of record (SOR) for resiliency
- Support maintenance of integrated international resiliency inventory including applications and third parties
- Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
- Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
- Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
- Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
- Support thematic risk reporting (levels, trends, causes)
- Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
- Support risk management practices within the business
- Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring
- Maintain risk profiles and an updated risk register(s)
- Support sharing insights, better practices, themes, etc. across the enterprise
Skills used in this role
What the employer is looking for
- 2-3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred qualifications
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Supporting identification of operational risks throughout business processes and systems
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
- Supporting independent control monitoring, including identification of control improvements
- Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
- Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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