Analyst-Control Management
American Express · Posted Nov 5
Banking, credit card, payment network, and travel services
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About the role
The CFR Control Management team identifies, assesses, mitigates, and reports on Operational Risk within CFR business processes to ensure adherence to regulatory standards and American Express policy, strengthening business unit resilience through a clear inherent and residual risk methodology. The role ensures control management is embedded in day-to-day operations and involves collaboration across business units, functional areas, and geographies. The Analyst will support implementation and enhancement of the Credit & Fraud Risk control framework, risk identification, control documentation and inventories, KRI dashboards and governance reporting, and coordination with Risk, Compliance, and Internal Audit partners.
What you will do
- Support implementation and ongoing enhancement of the Credit & Fraud Risk control framework
- Assist in identifying operational risks across business processes, systems, products, and change initiatives
- Partner with business process owners to assess inherent and residual risk and align processes with Amex policy and regulatory expectations
- Support documentation and maintenance of key controls, control objectives, ownership, and monitoring expectations
- Review process and control inventories to ensure accuracy, completeness, and framework alignment
- Identify control gaps and opportunities to strengthen control design, coverage, and process resilience
- Develop analytical insights from operational risk, control, and governance data to identify trends, emerging risks, control gaps, and areas requiring leadership attention
- Maintain risk dashboards, KRIs, reporting materials, and governance updates to support leadership oversight
- Coordinate with Control Management, Risk, Compliance, Internal Audit, and business partners to support framework execution
- Share insights, themes, and better practices across the enterprise
- Support a strong culture of operational risk awareness and accountability
Skills used in this role
What the employer is looking for
- Understanding of operational risk lifecycle activities, including risk identification, assessment, mitigation, monitoring, and reporting
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios
- Strong project management, communication, and stakeholder management skills
- Ability to manage multiple priorities with strong attention to detail
Preferred qualifications
- Bachelor's degree in business, Risk Management, or related field; advanced degrees or certifications are advantageous
- Experience in at least one of the following:
- Risk management, operational risk management, control management, internal audit, compliance, process governance, or a related function
- Supporting operational risk and control framework implementation or enhancement
- Identifying operational risks across processes, systems, products, or change initiatives
- Supporting process mapping, control documentation, control design assessments, or control inventory management
- Maintaining dashboards, KRIs, governance routines, or thematic risk reporting
- Identifying control gaps and recommending control improvements
- Working with cross-functional partners across Risk, Compliance, Internal Audit, Technology, Product, or business teams
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
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MarketScreener
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GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24