Analyst-Control Management
American Express · Posted Oct 15
Banking, credit card, payment network, and travel services
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About the role
The U.S. Consumer Services Team is responsible for American Express's suite of consumer products, services, and experiences in the U.S., including premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, Global Dining and Resy, and U.S. Consumer Banking. The US Consumer Services Governance Reporting and Analytics team establishes the Operational Risk and Controls reporting strategy and governance structure to ensure operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs. This Analyst role supports operational risk reporting and analytics, KRI limit and risk appetite tracking, and implementation of the enterprise and operational risk framework across business units.
What you will do
- Support operational risk reporting and analytics functions for US Consumer Services business
- Assist in development of aggregate reporting to monitor the performance of risk management initiatives within BU
- Track issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems
- Identify trends, themes, insights that indicate emerging risks by analyzing data and trends and sharing insights, better practices, themes, etc. across the enterprise
- Support the implementation of enterprise and operational risk framework to enable effective risk management and decision making in the BU
- Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation)
- Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Enterprise Risk Management programs
Skills used in this role
What the employer is looking for
- 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation. Strong skills in analyzing data with ability to find insights within data and transform into quality scorecards, dashboards, analytical reports
- Working knowledge of Google BigQuery / SQL for data extraction, querying, and analysis is required. Python proficiency for data analysis and automation, along with familiarity with GenAI tools, will be an added advantage.
- Ability to take initiative, high degree of resourcefulness and the ability to learn quickly
Preferred qualifications
- Bachelor's Degree in Engineering, Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Translating operational risk strategy and programs into performance trends and themes
- Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards
- Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
- Performing or supporting an audit or review of operational processes, risks, and controls
- Experience in financial services industry
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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