Analyst-Control Management
American Express · Posted Sep 30
Banking, credit card, payment network, and travel services
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About the role
The Global Services Control Management Issues, Events & Remediation team enables the timely identification, assessment, response, and resolution of operational risk issues and events, aiming to minimize business and customer impact and strengthen the control environment. The team works across business intelligence, data reporting, and analytics to provide transparency into issues, operational risk events, remediation activities, control weaknesses, and emerging risk trends. The Analyst – Issues, Events & Remediation, Data Reporting & Analytics will build Power BI and Tableau dashboards and reporting, support root-cause analysis and data-quality assurance, and prepare governance and senior-leadership materials in collaboration with business, Risk, Compliance, and Technology partners.
What you will do
- Develop and maintain interactive Power BI and Tableau dashboards covering issues, operational risk events, remediation progress, control performance, and key risk indicators.
- Produce accurate and timely recurring, ad hoc, and executive-level reporting on issue status, aging, severity, impact, root causes, milestones, overdue actions, and outcomes.
- Design scalable, automated reporting frameworks and integrated data models that reduce manual effort and improve reporting consistency and accuracy.
- Optimize dashboards, queries, extracts, refresh schedules, and visual components to improve performance, usability, and user experience.
- Analyse issue, event, and remediation data to identify systemic trends, recurring root causes, emerging risks, and potential control weaknesses.
- Translate complex data into clear visual narratives, executive insights, and recommendations that strengthen controls, improve processes, and prevent recurrence.
- Support investigations, root-cause analysis, and quality assurance of issue, event, remediation, and closure documentation.
- Partner with business, Risk, Compliance, Technology, Control Management, and data owners to resolve data gaps, and meet governance and regulatory reporting needs.
- Prepare materials for governance forums and senior leadership while managing multiple analytical deliverables with accuracy, timeliness, and strong stakeholder communication.
- Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process.
Skills used in this role
What the employer is looking for
- 2–5 years of experience in business intelligence, data reporting, analytics, operational risk, compliance, audit, or control management.
- Hands-on expertise in Power BI and/or Tableau, including dashboard development, data modelling, advanced calculations, filters, drill-downs, and performance optimization.
- Working knowledge of SQL and relational databases for data extraction, transformation, joins, aggregation, and analysis.
- Strong capabilities in data visualization, reporting automation, analytical storytelling, and executive-level communication.
- Advanced proficiency in Excel and PowerPoint, with experience in data-quality assessment, metric validation, reporting controls, and documentation.
- Strong analytical, problem-solving, project and stakeholder management skills, with attention to detail and the ability to work effectively across functions and geographies in a governed environment.
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Outstanding attention to detail and storytelling expertise
Preferred qualifications
- Bachelor’s degree in Analytics, Statistics, Computer Science, Data Engineering, Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or relevant certifications are advantageous.
- Experience in the following:
- Scoping, prioritizing, and support remediation of operational issues.
- Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types.
- Assisting of quality assurance on documentation of operational risk issues and events.
- Recommendation of remediation strategies for operational risk issues and events.
- Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
- Basic understanding of Archer, Lumi and creating and managing SharePoint sites.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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