AMS Consultant / Senior AMS Consultant
Bosch · Posted Oct 5
Mobility, industrial technology, consumer goods, and energy and building technology services
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About the role
The role sits within Bosch's Application Managed Services (AMS) organisation, which runs end-to-end support for enterprise applications with accountability for application availability, stability, performance and SLA adherence. The work spans a heterogeneous enterprise application landscape covering SAP S/4HANA, SAP ECC, Oracle E-Business Suite, Microsoft Dynamics/D365, Salesforce, ServiceNow and other platforms. The consultant drives AMS transformation and automation — including AI-assisted incident resolution, self-healing, AIOps and GenAI — while handling application transitions, ITIL/ITSM service management and stakeholder engagement with CIO/CTO organisations.
What you will do
- Manage end-to-end AMS services for enterprise applications.
- Ensure application availability, stability, performance and SLA adherence.
- Manage incidents, service requests, problems and changes.
- Drive incident reduction through root-cause analysis and preventive actions.
- Monitor application health and proactively identify potential service issues.
- Ensure effective transition of applications into AMS.
- Automation of repetitive support activities
- AI-assisted incident resolution
- Automated monitoring and alerting
- Self-healing / auto-remediation
- Knowledge-based resolution
- Chatbots / virtual support agents
- Predictive incident management
- Automated ticket classification and routing
- Application performance analytics
- Shift-left and self-service capabilities
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Knowledge Management
- SLA / KPI management
- Major Incident Management
- Service Reporting
- Continual Service Improvement
- Application transition / KT from incumbent vendors
- Due diligence and application discovery
- Knowledge acquisition
- Support model definition
- Runbook development
- SLA/KPI definition
- Transition planning
- Stabilization
- Continuous improvement
- Application modernization initiatives
- Cloud migration-related AMS
- Work closely with CIO/CTO organizations and business stakeholders.
- Coordinate with SAP, Oracle, Microsoft and other technology partners.
- Manage customer escalations and service reviews.
- Participate in governance meetings.
- Communicate service performance, risks and improvement initiatives to senior stakeholders.
- Collaborate with offshore/nearshore/onshore teams.
Skills used in this role
What the employer is looking for
- SAP S/4HANA
- SAP ECC
- SAP FICO
- SAP MM / SD / PP
- SAP SuccessFactors
- SAP Ariba
- SAP BW/4HANA
- SAP Basis
- SAP Integration / interfaces
- Oracle E-Business Suite
- Oracle Fusion Cloud
- Oracle ERP
- Oracle HCM
- Oracle SCM
- Oracle Database/application ecosystem
- Microsoft Dynamics / D365
- Salesforce
- ServiceNow
- Workday
- MES / Manufacturing applications
- PLM applications
- Supply Chain applications
- Custom Java / .NET applications
- API / Integration platforms
- Data & Analytics platforms
- Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
- 8–15 years of relevant IT experience, preferably with significant AMS exposure.
- Experience working in a large enterprise / GSI / multi-vendor environment.
- Strong communication and stakeholder-management skills.
- Ability to work across technology and business teams.
- 8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management
Preferred qualifications
- Experience with SAP AMS / SAP Application Support is highly desirable.
- Experience with GenAI / AI agents / AIOps in AMS will be an advantage.
- Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.
- SAP + non-SAP integrated landscape
- Oracle + SAP environments
- Global AMS engagements
- Large-scale application transitions
- Cloud AMS
- AIOps
- GenAI-powered application support
- ServiceNow automation
- Process automation / RPA
- ITIL certification
- Experience in GSI / managed services organizations
Benefits and support
- Compensation and benefits are detailed in the job posting
About Bosch
The Bosch Group is a leading global supplier of technology and services, operating across mobility, industrial technology, consumer goods, and energy and building technology sectors. Driven by its purpose to create technology that is "Invented for life," the company leverages its expertise in hardware, software, and IoT to shape global trends such as automation, electrification, and artificial intelligence.
- Industry
- Automotive
- Company size
- 406225 employees
- Founded
- 1886
- Location
- Stuttgart, Germany
- Funding stage
- Private Company
Leadership
Chairman of the Board of Management
Deputy Chairman and Chief Financial Officer
Markus Heyn
Deputy Chairman and Chairman of Mobility
Frank Meyer
Member of the Board of Management
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