AI Consultant-GenAI, LLMs, Agentic AI
Dell Technologies · Posted Oct 14
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
Dell Technologies Service Delivery acts as trusted advisors to clients, building in-depth knowledge of client priorities and working with Sales and Global Services colleagues on strategic account growth. The AI consulting function helps Dell move from AI experimentation to measurable enterprise impact as organizations scale AI, GenAI and agentic AI adoption. This business-facing AI Consultant role works directly with stakeholders to discover pain points, define use cases, assess feasibility and value, and hand off well-structured requirements to AI Architects and delivery teams.
What you will do
- Engage business leaders, process owners and functional stakeholders through workshops, interviews and discovery sessions to identify AI, GenAI and agentic AI opportunities aligned to business priorities.
- Assess and prioritize use cases based on business value, data readiness, process maturity, feasibility, risk, complexity and expected measurable outcomes.
- Convert business pain points into AI use case charters, problem statements, business requirements, value hypotheses, KPIs, success measures and high-level roadmaps.
- Partner with AI Architects to validate technical feasibility and ensure prioritized use cases are ready for solution architecture, technology assessment and delivery planning.
- Collaborate with AI Implementation Leads to hand off business context, stakeholder expectations, success metrics, change considerations and roadmap priorities for execution planning.
Skills used in this role
What the employer is looking for
- Bachelor’s / master’s in computer science, 18+ years of overall work experience, including 8+ years in AI consulting, digital transformation, business transformation, analytics consulting, automation consulting, process transformation, enterprise modernization or technology advisory roles.
- Experience and clear demonstration of leading business discovery workshops, stakeholder management and interviews, current-state assessments, process walkthroughs, opportunity identification sessions and executive alignment discussions across business functions such as Services, Support, Supply Chain, Finance, Sales Operations, Customer Experience, IT or Enterprise Operations.
- Proven ability to create AI use case charters, business problem statements, value cases, ROI estimates, prioritization matrices, feasibility assessments, business requirement documents, executive presentations and transformation roadmaps.
- Demonstrated knowledge of AI, GenAI, LLMs, agentic AI, automation, analytics, process mining, RAG concepts, conversational AI, intelligent document processing and enterprise AI adoption patterns, with the ability to explain these concepts in business terms.
- Strong understanding of data readiness, process maturity, workflow redesign, responsible AI considerations, privacy/security constraints, governance needs, adoption complexity and value realization frameworks.
Preferred qualifications
- Experience supporting enterprise AI programs involving GenAI adoption, agentic AI use cases, AI Centers of Excellence, automation programs, process mining initiatives or large-scale digital transformation portfolios.
- Excellent executive communication, consulting mindset, structured problem-solving, business storytelling and stakeholder influence skills, with the ability to align senior leaders and cross-functional teams in a matrixed environment.
- Consulting background with experience in AI strategy, operating model design, business case development, portfolio governance or executive-level transformation reporting.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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