Advisory Solution Consultant - Presales
ServiceNow · Posted Oct 21
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The Solution Consulting team supports ServiceNow solution sales across Employee Experience, Customer Workflow, and ITX through the partner ecosystem, guiding revenue in partnership with Sales, Partner Ecosystem, Product Management, and the executive team. The Solution Consultant joins the Partner Technical Acceleration Group as a technical consultant who develops, positions, and demonstrates product-specific solutions. The role drives pre-sales for a partner-led territory, running discovery workshops, joint demos with partners, and architecture discussions on the ServiceNow platform, including AI transformation thought leadership.
What you will do
- Driving pre-sales efforts for partner-led territory.
- Partner with top-tier System Integrators to develop and position ServiceNow-powered transformation solutions
- Support product sales as a technical and domain expert, partnering closely with assigned partners' pre-sales and delivery teams to extend their solution capability
- Lead discovery workshops to determine customers' challenges and give product demonstrations jointly with partner teams, to align our solution with customer needs
- Answer product feature and technical questions from partners, customers, channel partners, and ServiceNow colleagues
- Enable and upskill partner solution consultants and architects through technical training, certification support, and hands-on labs and
- Provide feedback to product management about product enhancements that can address customer and partner needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants and partner technical teams to enhance the quality and efficiency of joint delivery
- Stay current on competitive analysis and market differentiation, and help partners position effectively against competitive alternatives
- Support marketing events including executive briefings, conferences, user groups, trade shows, and partner enablement events
- Act as a trusted technical advisor to partner account teams, supporting deal registration, solution scoping, and co-sell strategy
- Support partner build activities on ServiceNow platform and lead solution architecture discussions as needed
- Support and drive the partner GTM activities for a select few partners along with the partner manager
- Provide thought leadership through workshops, technology days, white papers, and industry forums focused on AI transformation
- Participate in executive briefings and business reviews with ServiceNow & partner leadership and their enterprise clients
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with the ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRM
- Experience working with System Integrators, consulting firms, or business process outsourcers
- Excellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automation
- Bachelor's degree or higher in Business, IT, Engineering, or related field
- Territory management skills, including pipeline building and working with Sales and Partner counterparts to guide execution excellence
- Experience working in a channels role enabling or training partner technical teams (SIs, resellers, GSIs) on product positioning and delivery would be a plus
- Willingness to travel up to 40%, including international travel (primarily India)
- Business Acumen: Deep understanding of how consulting firms, SIs create value; awareness of industry pressures and digital transformation drivers
- Collaboration: Ability to work across teams in highly matrixed organizations spanning ServiceNow, partners, and enterprise clients
- Influence: Navigate complex partner organizations, identify stakeholders and decision makers, build credibility and trust
- Nimble Learning: Quickly grasp new transformation methodologies, and evolving ServiceNow capabilities
- Execution Focus: Bias for action; address opportunities and challenges quickly with minimal supervision
Preferred qualifications
- Strong understanding of transformation drivers with ServiceNow product suite (Preferably IT, CRM, and Security)
- Current ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist)
- Experience leading pre-sales efforts for India prospects
- Knowledge of AI and advanced analytics technologies
- ServiceNow platform development experience would be a value add
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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