Advisory Solution Consultant - Core Business Solutions
ServiceNow · Posted Oct 16
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's Solution Consulting organization supports Core Business workflows spanning HR Service Delivery, Workplace Service Delivery, Legal and Contract Operations, and Finance and Procurement-related solutions on the Now Platform. The Advisory Solution Consultant acts as an expert pre-sales professional and trusted advisor, partnering with Sales and Product teams to drive account penetration strategies in a defined vertical. This hands-on role leads discovery sessions, designs solution architectures and value-based proposals, and delivers story-driven demonstrations and complex pre-sales engagements including RFP responses, proof-of-concepts, and workshops for executive and technical audiences.
What you will do
- Partner with Account Executives and broader account teams to develop and execute account penetration strategies for Core Business Solutions in a defined territory or vertical.
- Lead discovery sessions with customers to understand business objectives, challenges, and current processes across HR, Workplace, Legal, Finance, Procurement, and supplier management operations, and translate them into Core Business Solution opportunities.
- Design solution architectures and value-based proposals on the Now Platform that align Core Business workflows to customer business outcomes, including cross-workflow and cross-platform scenarios.
- Deliver compelling, story-driven product demonstrations and presentations that articulate the vision, value, and differentiation of ServiceNow Core Business Solutions to both executive and technical audiences.
- Lead complex pre-sales engagements, including RFP responses, proof-of-concepts, and workshops, ensuring proposed solutions are feasible, scalable, and aligned with ServiceNow leading practices.
- Build and maintain strong, long-term relationships with key customer stakeholders as a trusted advisor on Core Business transformation and the Now Platform.
- Develop and maintain relationships with Product Management and Development to provide field feedback, influence roadmap, and stay ahead on new capabilities across Core Business Solutions.
- Maintain an active external network with customers, partners, and industry communities to identify emerging trends, shape ServiceNow's point of view, and uncover new market opportunities.
- Contribute to internal enablement, reusable assets, and best practices (e.g., demo scenarios, discovery frameworks, industry use cases) specific to Core Business Solutions.
- Positive impact on pipeline creation and progression for Core Business opportunities.
- Win rate and deal quality for opportunities where you are engaged.
- Demonstrated mentorship and uplift of the broader Solution Consulting team.
- Customer and partner feedback on your credibility as a trusted advisor for Core Business transformation.
- Contribution to Core Business thought leadership, internal assets, and best practices.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of pre-sales solution consulting or sales engineering experience or similar customer-facing role (e.g., solution consulting, value engineering, product management with heavy customer engagement), ideally in SaaS or enterprise software.
- Deep domain expertise in at least one Core Business area (for example, HR Service Delivery, Workplace/Facilities, Legal and Contract Operations, Finance operations, Sourcing and Procurement, or Supplier Lifecycle operations), with the ability to credibly engage with senior business stakeholders.
- Proven track record designing and presenting end-to-end solutions that drive measurable business outcomes and value for customers.
- Strong consultative skills, including discovery, qualification, objection handling, and executive communication.
- Demonstrated ability to lead complex pre-sales cycles collaboratively with Sales and cross-functional teams.
- Excellent presentation, storytelling, and demo skills, with the ability to simplify complex concepts and tailor messages to different audiences.
- Ability to work in a fast-paced, matrixed, global environment and manage multiple priorities and opportunities in parallel.
- Travel, as necessary
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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