Advanced Solutions Engineer
Chargebee · Posted Sep 14
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, processing billions of dollars in revenue every year. The Advanced Solutions Engineer acts as the critical bridge between Customer Success and Core Engineering, serving as a code-literate investigator responsible for diagnosing complex architectural issues, identifying root causes in the codebase, and ensuring high-severity incidents are resolved. This is a role for a developer who loves the "puzzle" of debugging more than the "construction" of new features.
What you will do
- Deep-Dive Debugging: Go beyond log analysis; navigate the Java/J2EE source code to pinpoint logic flaws or integration bottlenecks.
- Incident Triage: Lead the technical response for High-Priority/Severity incidents, providing real-time updates and technical workarounds.
- API & Integration Mastery: Troubleshoot third-party ecosystem failures (NetSuite, Salesforce, etc.) by analyzing REST API payloads and authentication flows.
- Documentation & Tooling: Build internal diagnostic tools or scripts and author "Root Cause Analysis" (RCA) reports to prevent recurring issues.
- Knowledge Transfer: Mentor front-line support teams and translate complex engineering fixes into digestible knowledge base articles.
- Operational Readiness: Participate in a 24/7 rotational shift schedule to ensure global platform stability.
Skills used in this role
What the employer is looking for
- Experience: 1–3 years in Technical Support, Sustaining Engineering, or Software Development.
- Core Programming: Proficiency in Java is preferred, but we welcome candidates with strong coding skills in Python, Go who are willing to pivot to a Java environment.
- Web Stack: Strong grasp of HTML5, CSS, and modern JavaScript frameworks (React, Angular, or Vue).
- Data & APIs: Expert level in SQL (complex joins/query optimization) and deep familiarity with RESTful APIs and JSON/XML.
- Observability: Hands-on experience with logging and monitoring tools (e.g., Splunk, ELK Stack, Datadog, New Relic).
Preferred qualifications
- The Dev Edge: 2+ years of professional Software Development experience.
- SaaS Background: Experience supporting multi-tenant cloud environments.
- Domain Expertise: Prior experience managing complex integrations with Financial (NetSuite/Xero) or CRM (Salesforce/HubSpot) platforms.
Benefits and support
- We are Globally Local: With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
- We value Curiosity: We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.
- We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
GlobeNewswire
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-17
Chargebee News
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee News
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee News
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15