Accessibility Specialist Associate
JPMorgan Chase · Posted Oct 12
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Corporate Sector Digital Accessibility team provides expert guidance across the full product lifecycle to help teams deliver inclusive digital experiences and validates that customer-facing digital products align with accessibility standards, regulations, and internal policies. As an Accessibility Associate, you collaborate in an agile environment to embed accessibility requirements into design, content, development, testing, release, and ongoing maintenance. The role also involves accessibility reviews, audits, and user testing with assistive technologies, defect triage and root-cause analysis, and developing accessibility training and awareness content.
What you will do
- Provide accessibility guidance across the entire product lifecycle, partnering with product owners, designers, engineers, and business stakeholders
- Embed accessibility requirements into design, content, development, testing, release, and ongoing maintenance activities
- Apply accessibility standards and best practices across digital properties and customer-facing channels to support compliance with regulations and internal policies
- Triage accessibility defects by supporting identification, prioritisation, and resolution planning across teams
- Diagnose root causes of customer-reported accessibility issues or concerns and recommend practical remediation approaches
- Strengthen stakeholder alignment for digital accessibility initiatives by building relationships and sustaining program maturity and effectiveness
- Develop accessibility training and awareness content that promotes a culture of inclusion and digital accessibility
- Perform accessibility reviews, audits, and user testing using assistive technologies to validate and improve product accessibility
Skills used in this role
What the employer is looking for
- Demonstrate working knowledge of digital accessibility standards, best practices, and regulatory expectations
- Collaborate effectively with cross-functional teams in an agile delivery environment across the product lifecycle
- Translate accessibility requirements into clear, actionable guidance for design, content, engineering, and testing partners
- Evaluate digital experiences through accessibility reviews and testing approaches, including use of assistive technologies
- Investigate accessibility defects and customer-reported issues to determine root cause and remediation needs
- Communicate accessibility findings and recommendations clearly to varied stakeholder audiences
- Contribute to accessibility training, awareness, and adoption efforts that support inclusive experiences
Preferred qualifications
- Research emerging accessibility trends to help evolve standards and practices over time
- Influence stakeholders to build sustained support for accessibility initiatives and program maturity
- Support the continuous improvement of accessibility standards through structured collaboration and learning
- Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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