Account Manager - India
ElevenLabs · Posted Sep 29
AI voice generation, text-to-speech, dubbing, and conversational voice agent platform
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About the role
ElevenLabs is an AI research and product company whose platforms include ElevenAgents for deploying voice and chat agents at scale, ElevenCreative for generative speech, music, image and video, and ElevenAPI for access to its AI audio foundational models. This role partners directly with enterprise customers building and deploying conversational agents, advising on agent design, conversation flows, tool integrations and voice customisation, and analysing agent performance data and conversational logs to improve accuracy and reliability. In parallel, it owns expansion outcomes across a defined portfolio of enterprise accounts in India, measured by net revenue retention and sustained multi-product adoption.
What you will do
- This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
- The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customisation to deliver clear business outcomes in production environments.
- You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems.
- You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
- In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts.
- Success is measured by net revenue retention and sustained multi-product adoption.
- You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
Skills used in this role
What the employer is looking for
- 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in India
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the Indian market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
Benefits and support
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About ElevenLabs
ElevenLabs is an AI audio research and deployment company that specializes in generative text-to-speech, voice cloning, and conversational AI agents. Its platform allows creators, developers, and global enterprises to produce lifelike, emotionally expressive speech and audio content across dozens of languages. By blending advanced deep learning with intuitive developer tools, ElevenLabs aims to break down language and communication barriers worldwide.
- Industry
- Artificial Intelligence
- Company size
- 51-200 employees
- Founded
- 2022
- Location
- New York City, New York, USA
- Funding stage
- Series D
Funding
Series D · $822M raised
- 2026-02-04Series D$500M
- 2025-01-30Series C$180M
- 2024-01-22Series B$80M
- 2023-06-20Series A$19M
- 2023-01-25Pre-Seed
Leadership
Co-Founder & Chief Executive Officer
Co-Founder & Chief Technology Officer
Recent coverage
Reuters
ElevenLabs doubles its valuation to $22bn in a $300m employee tender offer2026-09-30
ElevenLabs
Universal Music Group and ElevenLabs announce multi-year strategic agreement2026-09-10
ElevenLabs
Ethan Tandowsky joins ElevenLabs as Chief Financial Officer2026-09-08
ElevenLabs
ElevenLabs signs MOU with UK Government to bring voice AI to public services2026-06-08