Technical Program Manager
Visa · Posted Nov 3
Digital payment technology platform and global payment card services corporation
Bengaluru, IndiaFull-timeHybridLead/Staff12+ years₹45.0L–₹70.0L yearly27 applicants
BankingPaymentsFinancial ServicesCredit CardsFintechPublic Company
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About the role
Visa is a global payments technology company facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries. The Commercial and Money Movement Solutions (CMS) group, and specifically Visa Commercial Solutions (VCS), delivers end-to-end payment capabilities for business and government flows, with a PMO team responsible for transformation, governance and end-to-end delivery against fiscal year OKRs. This Lead Technical Program Manager role provides oversight and governance on cross-functional VCS programs, driving planning, prioritization and execution using the Visa Agentic Tool Chain and AI tooling such as Claude Code and Gen AI.
What you will do
- Deep expertise in steering and implementing large scale product development transformations from ground up and act as a point of contact with geographically disbursed teams where risk and ambiguity is high, and outcome driven.
- Manage the team’s growth, learnings, and overall development while aligning with the organization’s and PMO’s goals.
- Partner with Product & Technology leads to drive and ensure effective Annual Operational Planning, Quarterly Product Reviews and program reviews leveraging Visa Enterprise tools (GitHub, ServiceNow, Clarity, Power BI, Jira/Jira Align).
- Help and facilitate prioritization of Initiatives & Epics (Product requirements) that align to the Objectives & Business Results (OKRs) and available workforce capacity.
- Manage resource rosters for their Portfolios or Team of Agentic Squads in Jira, Jira Align and Polaris
- Manage program forecasts, budgets, labor capitalization and asset depreciation/amortization.
- Ensure effective participation of the teams in the Quarterly Planning activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
- Ensure that the program and projects follow Visa's Agentic Lifecycle Methodology and Key Controls, and that accurate and timely information is reported regularly on program progress and financial status in various forums and reporting modes.
- Act as a coach and mentor to the PMO team and the scrum teams on adopting agile best practices. Be the leader in advancing the ongoing transformation to Visa’s Agentic Lifecycle Management Operating Model.
- Learn and adopt Visa’s Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
- Provide telemetry in quality, flow, and value metrics-based reporting to all stakeholders, hold regular program-level reviews
- Cultivate a mindset of rigorous planning & prioritizing while proactively identifying risks and dependencies to accelerate value realization.
- Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
- Act as a coach and mentor to the Engineering, PMO and Product teams on adopting agile best practices and a cadence of portfolio, program & team level ceremonies.
- Capture metrics & measurables that clearly indicate progress toward accomplishment of Reimagining Work at Visa Initiative.
- Develop a rigor for understanding and leveraging the productivity, quality, flow, usage, adoption , and value-based metrics to accelerate benefit realization.
- Generate and improve the agility metrics (performance, predictability, and persistency) by optimizing and governing the Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning and stakeholder (ELT, SLT) reporting.
- Assist and support with External (FFIEC) & Internal audits on the program. Ensure that all programs supported by the PMO adhere to always audit compliant processes.
- Ensure that identified security vulnerabilities are addressed and remediated in a timely manner to prevent non-compliance. Ensure that exceptions are obtained in a timely manner and kept to a minimum.
- Volunteer for additional responsibilities related to Visa processes, cross-functional project governance and hiring of team members and participate in required fire drills.
Skills used in this role
What the employer is looking for
- 12+ years of work experience in technical program management or software development with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/MBA/JD/MD) or at least 5 years of work experience with a PhD.
- Experience developing plugins & agents using Claude Code, cline or other AI Agentic tools
- Enterprise Program Management Tools (Jira, Jira Align, (Clarity, Primavera, HP PPM etc.).
- Scaled Agile Certification (SAFe for Teams, Leading SAFe, Implementing SAFe, SAFe for Release Train Engineers).
- Experience with analytical reporting tools (e.g., Tableau, Power BI.)
- Experience with productivity and collaboration tools, including GitHub, Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc
- Experience in managing large-scale engineering and operational projects.
- Experience in driving alignment with business objectives across multiple teams.
- Experience in implementing advanced project management techniques.
- Experience in promoting innovation within technical program management.
Preferred qualifications
- Scaled Agile Framework Certified – SAFe Agilist or SAFe Program Consultant
- Program Management Professional (PgMP) and/or Project Management Professional (PMP).
- Experience with JIRA Align, Tableau, Power BI.
- Experience with project management techniques software development lifecycle in a Fin-Tech background scrum or agile experience.
- Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc.
- Experience leveraging Artificial Intelligence/Machine learning to improve. effectiveness of the Product delivery.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Visa
Visa Inc. is a multinational payment card services corporation that facilitates electronic funds transfers worldwide. The company empowers global commerce through its secure digital payment network, connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- Industry
- Banking
- Company size
- 34100 employees
- Founded
- 1958-09-18
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $17.9B raised
Bank of AmericaInstitutional Investors
- 2008-03-19IPO$17.9B
Leadership
RM
Ryan McInerney
Chief Executive Officer
CS
Chris Suh
Chief Financial Officer
JF
Jack Forestell
Chief Product and Strategy Officer
OJ
Oliver Jenkyn
Group President, Global Markets
KM
Kelly Mahon Tullier
Vice Chair, Chief People and Corporate Affairs Officer
Recent coverage
Visa News
Visa Fiscal Fourth Quarter and Full-Year 2026 Financial Results2026-10-27