Manager Program Management VCA X, Visa Consulting & Analytics
Visa · Posted Oct 26
Digital payment technology platform and global payment card services corporation
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About the role
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, solving strategic problems for issuers, acquirers, merchants, fintechs, payment enablers, and governments. VCA-X is VCA's global delivery capability, and Program Management is a core pillar providing integrated planning, orchestration, and delivery management across use cases, teams, and geographies. This Manager role coordinates day-to-day operating processes, planning and metrics, governance and compliance, demand intake, stakeholder coordination, executive support, and automation/efficiency delivery for VCA-X leadership.
What you will do
- Support strategy and annual planning by translating priorities into detailed plans, milestones, owners, dependencies, and timelines.
- Maintain scorecards and dashboards; track performance against agreed metrics and follow up on variances and actions.
- Produce accurate operating updates and decision-ready materials for management reviews.
- Set up and run governance meetings and operating cadences, including agendas, pre-reads, minutes, action logs, and escalation tracking.
- Implement quality frameworks, checklists, review gates, documentation standards, and delivery controls.
- Monitor adherence to relevant policies and processes, maintain evidence, and coordinate remediation of identified gaps.
- Administer the demand intake pipeline, validate required information, coordinate assessments, and maintain status visibility.
- Support prioritization, resource planning, mobilization, and handoffs across multidisciplinary teams.
- Track delivery health, risks, issues, dependencies, and decisions; escalate blockers and drive actions to closure.
- Coordinate with Regional and market leaders to progress the VCA-X agenda, confirm demand, and align on next steps and commitments.
- Maintain stakeholder communications, action trackers, and decision records across a highly matrixed global environment.
- Support issue resolution by bringing together the right stakeholders and ensuring timely follow-through.
- Provide executive-assistant support to VCA-X leadership, like calendar management, meeting scheduling, travel coordination, expense administration, coordination for site level initiatives, etc.
- Coordinate leadership meetings and events, prepare agendas and materials, manage logistics, and ensure actions and follow-ups are completed.
- Handle sensitive information with discretion and serve as a reliable coordination point for internal and external stakeholders.
- Maintain the pipeline of automation and process-improvement opportunities and coordinate prioritization and implementation.
- Track baseline performance, adoption, benefits, and delivery against agreed efficiency targets.
- Document and standardize improved processes, tools, templates, and ways of working.
Skills used in this role
What the employer is looking for
- Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Engineering, Operations Research, or a related quantitative discipline.
- 7+ years of experience in program management, business operations, PMO, consulting operations, transformation, or professional-services delivery.
- Hands-on experience managing plans, milestones, scorecards, governance routines, risks, issues, and action tracking.
- Experience supporting demand intake, portfolio reporting, quality controls, compliance processes, and cross-functional delivery.
- Strong organization, analytical thinking, attention to detail, and ability to manage multiple priorities.
- Clear written and verbal communication skills and the ability to work effectively across functions and geographies.
Preferred qualifications
- Experience in shared services, centers of excellence, consulting, managed services, or global delivery operations.
- Exposure to automation, AI-enabled workflows, process improvement, or operational-efficiency programs.
- Knowledge of payments, financial services, or adjacent industries.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Visa
Visa Inc. is a multinational payment card services corporation that facilitates electronic funds transfers worldwide. The company empowers global commerce through its secure digital payment network, connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- Industry
- Banking
- Company size
- 34100 employees
- Founded
- 1958-09-18
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $17.9B raised
- 2008-03-19IPO$17.9B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Product and Strategy Officer
Group President, Global Markets
Vice Chair, Chief People and Corporate Affairs Officer
Recent coverage
GlobalData
Visa Expands Strategic Partnerships and AI Travel Assistant Offerings2025-10-01
Visa Newsroom
Visa Reports Strong Fiscal Year Financial Results and Processing Volumes2025-10-25
Visa Newsroom
Visa Appoints New Leaders across Global Markets and Technology Divisions2025-08-11