Senior Manager, Client Consulting - AI
Visa · Posted Oct 14
Digital payment technology platform and global payment card services corporation
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About the role
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. The Client Consulting team manages operational relationships with key Visa clients, handling product and processing service interruptions and driving enablement of Visa Commercial and Money Movement Solutions products. This role acts as the primary liaison and escalation point for clients, coordinates internal resources to meet Visa and client objectives, and engages Technology and Product organizations to identify permanent solutions to operational issues.
What you will do
- Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.
- Lead and manage operational initiatives, special projects, and client-driven continuous improvement plans.
- Drive problem and communication management for any critical issue affecting a client or visa.
- Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.
- Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.
- Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.
- Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.
- Identify and implement opportunities to improve the client experience by streamlining operational processes.
Skills used in this role
What the employer is looking for
- 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
- Experience in acting as a liaison and escalation point for clients.
- Experience in managing operational initiatives and special projects.
- Experience in coordinating internal resources to achieve business objectives.
- Experience in problem management and communication for critical client issues.
- Experience in educating and training clients on product best practices.
- Experience in engaging with technology and product teams to resolve operational issues.
- Experience in representing and negotiating customer change requests.
- Experience in identifying and implementing process improvements.
- Experience in participating in cross-functional service delivery initiatives.
Preferred qualifications
- 9 or more years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Experience with operational experience relating to card, remittance and money movement solutions
- Experience with authorization and clearing, client connectivity, and settlement.
- Experience in relating operational needs of clients to their business drivers.
- Demonstrated record of accomplishment in understanding, anticipating, and delivering client needs.
- Experience in supporting growth initiatives and driving value-added services.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Visa
Visa Inc. is a multinational payment card services corporation that facilitates electronic funds transfers worldwide. The company empowers global commerce through its secure digital payment network, connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- Industry
- Banking
- Company size
- 34100 employees
- Founded
- 1958-09-18
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $17.9B raised
- 2008-03-19IPO$17.9B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Product and Strategy Officer
Group President, Global Markets
Vice Chair, Chief People and Corporate Affairs Officer
Recent coverage
Visa Newsroom
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