Senior Director, Head of Program Management, VCA-X (Program/Portfolio Management and Consulting)
Visa · Posted Oct 12
Digital payment technology platform and global payment card services corporation
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About the role
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and VCA-X is its global delivery capability designed to scale high-value solutions across regions through multidisciplinary teams, common delivery standards, AI-enabled assets, and continuous learning. Program Management is a core pillar of the VCA-X operating model, providing integrated planning, orchestration, and delivery management across use cases, teams, and geographies. This role leads the Program Management pillar, forming part of the VCA-X Leadership Team and reporting to the Head of VCA-X, building the delivery lifecycle, governance, portfolio planning, and delivery performance practices that let VCA-X scale globally.
What you will do
- Establish and continuously improve the delivery lifecycle, governance mechanisms, decision rights, and operating disciplines required to support VCA-X at scale.
- Translate the VCA-X operating model into practical ways of working across Regions, Practice Areas, and delivery teams.
- Drive continuous improvement through operational learning, performance data, and delivery insights.
- Maintain an integrated view of opportunities, commitments, resource requirements, and capacity constraints.
- Support prioritization and investment decisions by providing visibility into delivery feasibility, trade-offs, and resource implications.
- Translate approved work into executable portfolio, mobilization, and delivery plans.
- Orchestrate integrated capacity planning and staffing coordination across Specialist, Consulting, Analytics, and Engineering teams.
- Monitor portfolio and engagement health, identifying risks, constraints, and delivery challenges early.
- Coordinate resolution of issues requiring alignment across teams, functions, or geographies.
- Establish performance measures and management routines that improve predictability, throughput, and scalability.
- Drive improvements that reduce delivery friction and improve operational efficiency.
- Build strong partnerships with Regional VCA leadership, Practice Areas, AI Build Team (PQL) and other stakeholders.
- Provide leadership with clear visibility into commitments, constraints, decisions, and required interventions.
- Establish and manage a portfolio of external delivery and specialist partners that augment VCA-X capacity, accelerate capability development, and support efficient scaling across Regions and use cases.
- Foster alignment across a highly matrixed global organization.
- Build, develop, and lead a high-performing Program Management organization.
- Establish career paths, capabilities, and leadership expectations for program management professionals.
- Contribute to the overall strategy, culture, and success of the VCA-X leadership team.
Skills used in this role
What the employer is looking for
- 18 or more years of work experience with a Bachelor’s Degree or at least 15 years of work experience with an Advanced degree (e.g. Masters/MBA)
- 18+ years of experience in program management, consulting operations, professional-services delivery, transformation, or related fields.
- Master's degree or equivalent advanced qualification in a quantitative, technical, or business discipline.
- Demonstrated success building and operating delivery organizations in complex, matrixed, global environments.
- Experience managing large portfolios involving multiple stakeholders, disciplines, geographies, and competing priorities.
- Strong understanding of portfolio management, delivery governance, resource planning, and operational performance management.
- Proven ability to translate strategic priorities into executable operating plans.
- Strong commercial, financial, and analytical skills.
- Executive presence and the ability to influence senior stakeholders without direct authority.
- Track record of developing leaders and building high-performing teams through periods of growth and change.
Preferred qualifications
- 18 or more years of experience with a Bachelor’s Degree or 15 years of experience with an Advanced Degree (e.g. Masters, MBA)
- Experience building new delivery organizations, shared services, or centers of excellence.
- Experience operating in consulting, managed services, or global delivery environments.
- Familiarity with AI-enabled delivery models, digital transformation, or large-scale operational change initiatives.
- Knowledge of payments, financial services, or adjacent industries.
- Experience building new capabilities, operating models, or delivery organizations from the ground up.
- Ability to operate effectively across cultures, organizational boundaries, and time zones.
- Ability to work in different time zones
Benefits and support
- Compensation and benefits are detailed in the job posting
About Visa
Visa Inc. is a multinational payment card services corporation that facilitates electronic funds transfers worldwide. The company empowers global commerce through its secure digital payment network, connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- Industry
- Banking
- Company size
- 34100 employees
- Founded
- 1958-09-18
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $17.9B raised
- 2008-03-19IPO$17.9B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Product and Strategy Officer
Group President, Global Markets
Vice Chair, Chief People and Corporate Affairs Officer
Recent coverage
Visa Newsroom
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