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Oracle Service Contracts Business System Analyst

Motorola Solutions · Posted Oct 29

Mission-critical communications, command center software, and video security solutions for public safety and enterprise

Bangalore offsite, IndiaFull-timeOnsiteLead/Staff8+ years₹25.0L–₹38.0L yearly<25 applicants
TelecommunicationsPublic SafetyVideo SurveillanceCritical CommunicationsSoftwareHardwarePublic Company
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About the role

Motorola Solutions builds and connects technologies that help protect people, property and places, and its Global IT organization partners with the business to deliver innovative solutions. The team supports the Oracle EBS suite of applications, including Oracle Service Contracts, Oracle CPQ, and Oracle Fusion Cloud, across quote-to-cash and renewal-to-cash processes. This role acts as a liaison between business stakeholders, enterprise architecture, and other IT teams, leading functional design, configuration, testing, and L3 support for Oracle service contracts and related financial and order management interfaces.

What you will do

  • Lead functional design, configuration, and enhancement requests for Oracle Service Contracts (Cloud or E-Business Suite).
  • Collaborate closely with business stakeholders and the enterprise architecture team to translate business requirements via Business Process Documents, Functional Specifications and User Stories into scalable technical solutions across Oracle EBS, Oracle CPQ, and Oracle Fusion Cloud applications.
  • Good hands on experience with end-to-end Quote-to-cash and Renewal-to-cash workflows and amendment processes.
  • Design and maintain interfaces between Oracle Service Contracts, Oracle CPQ, Oracle Order Management, Accounts Receivable (AR), Accounts payables(AP).
  • Define end-to-end test scenarios, Lead User Acceptance Testing (UAT), and coordinate testing across cross-functional teams.
  • Provide L3 functional support for production incidents, root-cause analysis, and continuous process optimization.
  • Exposure to Oracle Integration Cloud (OIC) or other middleware architectures like Mulesoft connecting Oracle ERP/CPQ.
  • Dynamic to learn new technologies, products and features in Oracle
  • Lead and inspire your team to foster an agile and innovative culture.
  • Communicate risk/issues to leadership and recommend solutions.
  • Excellent documentation and communication skills
  • Systematic and organized in day-to-day operations.

Skills used in this role

What the employer is looking for

  • Detail-oriented, proactive & demonstrates independent thinking and problem-solving ability
  • Ability to think strategically and suggest creative solutions
  • Ability to synthesize complex requirements into simple business practices
  • Passionate about customer satisfaction and learning about the business
  • Positive attitude, Excellent communication and interpersonal skills
  • Ability to establish and maintain excellent working relationships with business contacts, IT developers, and external partners/
  • Ability to communicate to a wide variety of audiences, both business and technical
  • Education: B.E. / B.Tech degree in Computer Science and/or related field
  • Experience: 8+ years of professional work experience in IT with a strong background in managing Oracle EBS projects in Oracle Service Contracts
  • Good to Have experience with Oracle Fusion migration projects

Preferred qualifications

  • Good understanding of Inventory, Order Management & Shipping flows in R12 and Oracle Fusion.
  • Understanding of Procure-to-Pay flows in R12 and Oracle Fusion.
  • Passionate about evolving technology and promoting automation & AI capabilities for IT and business efficiencies

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Motorola Solutions

Motorola Solutions logo

Motorola Solutions

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Motorola Solutions is a global leader in public safety and enterprise security, specializing in mission-critical communications, command center software, and video security solutions. The company empowers communities and organizations by building and connecting technologies that enhance safety, operational efficiency, and situational awareness worldwide. Formed as the legal successor to the original Motorola following its 2011 corporate split, Motorola Solutions serves government agencies, public safety departments, and commercial enterprises across more than 100 countries.

Industry
Telecommunications
Company size
10001+ employees
Founded
September 25, 1928
Location
Chicago, Illinois, USA
Funding stage
Public Company

Leadership

GQ
Gregory Q. Brown

Chairman and Chief Executive Officer

JJ
Jason J. Winkler

Executive Vice President and Chief Financial Officer

JP
John P. Molloy

Executive Vice President and Chief Operating Officer

MS
Mahesh Saptharishi

Executive Vice President and Chief Technology Officer

RN
Rajan Naik

Senior Vice President, Strategy & Ventures

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