Principal Observability & Event Management Engineer
Motorola Solutions · Posted Oct 6
Mission-critical communications, command center software, and video security solutions for public safety and enterprise
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About the role
The Design & Tools (D&T) team is a strategic component of Motorola Solutions' Centralized Managed Support Operations (CMSO), delivering service design and technology solutions that support managed support operations. The role owns enterprise observability and event management strategy and platforms, defining multi-domain monitoring standards for infrastructure, cloud, application, network, batch, and mainframe. This principal engineer will design, scale, and administer Oracle Unified Assurance (Assure1) and IBM Netcool, applying ML, automation, and ITSM integration to reduce alert noise and accelerate incident response.
What you will do
- Drive Enterprise Initiatives: Own and lead cross-functional, enterprise-wide initiatives focused on improving monitoring effectiveness, optimizing alert quality, and reducing incident volumes.
- Define Standards: Establish corporate standards, approaches, and best practices for alert optimization across infrastructure, application, batch, network, and mainframe environments.
- Culture & Mentorship: Mentor, guide, and evangelize a strong observability and optimization mindset across engineering and operations teams.
- Continuous Improvement: Identify systemic gaps in monitoring design and lead long-term, architectural improvements to eliminate redundant or low-value alerts.
- Infrastructure Design: Implement, maintain, and scale Oracle Assure1 / Unified Assurance servers and architectures for high-availability (HA) enterprise environments.
- Event Correlation & Enrichment: Develop advanced Object-Server configurations, triggers, and correlation rules to distinguish isolated anomalies from critical root causes.
- Multi-Vendor Integration: Integrate multi-vendor telemetry, logs, faults, and data from disparate monitoring domains into a single, unified Event Management UI.
- Operations & Backend Support: Manage backend databases (e.g., MySQL, OpenSearch), maintain platform availability, and troubleshoot complex backend issues.
- Incident Automation: Write robust automation scripts and workflows to bridge monitoring tools with ITSM platforms (such as ServiceNow) to accelerate incident response times.
- AIOps & Root Cause Analysis (RCA): Apply Machine Learning (ML) algorithms, topological discovery, and data-driven approaches to enhance event correlation, suppress noise, and automate self-healing or ticket generation.
Skills used in this role
What the employer is looking for
- Total Experience: 5+ years of dedicated experience in enterprise Event Management, Fault Management, Service Level Management, or production environments.
- Initiative Leadership: 3+ years of proven experience leading large-scale, cross-functional improvements in monitoring effectiveness, alert optimization, or incident reduction.
- Platform Expertise: Hands-on, deep technical experience with Oracle Unified Assurance / Assure1 and/or IBM Netcool suites (OMNIbus, Netcool Impact, ITM).
- OS & Scripting: Strong proficiency in Linux Administration (RHEL) and expert-level scripting skills (Python, Bash, Perl, or Shell) for building event parsers and API integrations.
- Databases & APIs: Solid understanding of backend database management, SQL queries, REST APIs, and tool customization using rule files and OpenSearch.
- Domain Knowledge: Strong exposure to multi-domain infrastructure (Cloud, Network, Telecommunications, Mainframe) paired with a solid understanding of ITIL Event Management principles.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Motorola Solutions
Motorola Solutions is a global leader in public safety and enterprise security, specializing in mission-critical communications, command center software, and video security solutions. The company empowers communities and organizations by building and connecting technologies that enhance safety, operational efficiency, and situational awareness worldwide. Formed as the legal successor to the original Motorola following its 2011 corporate split, Motorola Solutions serves government agencies, public safety departments, and commercial enterprises across more than 100 countries.
- Industry
- Telecommunications
- Company size
- 10001+ employees
- Founded
- September 25, 1928
- Location
- Chicago, Illinois, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Operating Officer
Executive Vice President and Chief Technology Officer
Senior Vice President, Strategy & Ventures
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