Senior Servicenow Developer
Motorola Solutions · Posted Oct 1
Mission-critical communications, command center software, and video security solutions for public safety and enterprise
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About the role
The Design & Tools (D&T) team is a strategic component of Motorola Solutions' Centralized Managed Support Operations (CMSO), responsible for providing Service Design and innovative technology solutions that enable managed support operations to meet and exceed customer expectations. The role focuses on the ServiceNow platform, covering ITSM, CSM, and custom applications, including configurations, integrations, and reporting. This senior developer will implement core configuration user stories, lead design and implementation of ServiceNow modules, build integrations with Integration Hub, and coach junior developers.
What you will do
- Implement core configuration user stories with minimal guidance.
- User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.
- Experience delivering projects for implementing Workspaces and Now Assist
- Participate in and/or lead design workshops, development, testing and deployment activities
- Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
- Ability to build ServiceNow Reports, dashboards and homepages
- Ability to set up data security via control rules, domain separation
- Implement integrations utilizing Integration Hub and relevant Spokes.
- Good hands-on knowledge and experience with any one or more areas: JavaScript / HTML/ CSS / AJAX / Angular / Bootstrap
- Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
- Execute unit testing to confirm user stories meet acceptance criteria as implemented.
- Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.
- Peer review of other developers’ user stories
- Provide technical documentation as required
- Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.
- Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.
Skills used in this role
What the employer is looking for
- Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- 6 to 8 years in ServiceNow configuration and development experience
- Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool
- Experience delivering projects for implementing Workspaces and Now Assist
- Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
- Energetic self-starter able to work independently in a fast-paced environment
- High sense of ownership, responsibility, and commitment to quality
- Proven ability to manage multiple tasks and shifting deadlines
- Effective organization, collaboration, planning, problem-solving, and analytical skills
Benefits and support
- Compensation and benefits are detailed in the job posting
About Motorola Solutions
Motorola Solutions is a global leader in public safety and enterprise security, specializing in mission-critical communications, command center software, and video security solutions. The company empowers communities and organizations by building and connecting technologies that enhance safety, operational efficiency, and situational awareness worldwide. Formed as the legal successor to the original Motorola following its 2011 corporate split, Motorola Solutions serves government agencies, public safety departments, and commercial enterprises across more than 100 countries.
- Industry
- Telecommunications
- Company size
- 10001+ employees
- Founded
- September 25, 1928
- Location
- Chicago, Illinois, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Operating Officer
Executive Vice President and Chief Technology Officer
Senior Vice President, Strategy & Ventures
Recent coverage
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