Service Account Manager
GE Vernova · Posted Oct 9
Power generation, wind turbine, grid solution, and electrification services
Get a personal compatibility score
Add a resume for personal matches
About the role
GE Vernova's Power Conversion Services organization handles service requests and accounts for customers across India/APAC in industrial sectors such as Metal, Marine, Oil & Gas, Test Bench, Material Handling, and Power Plant. The team manages the full service lifecycle, from quotation and Inquiry to Order (ITO) through delivery and issue resolution, using CRM/ERP systems and Six Sigma tools such as Root Cause Analysis. This Service Account Manager role manages assigned customer service requests end-to-end, coordinates with engineering, field service, supply chain and commercial stakeholders, and drives customer satisfaction and continuous service improvement for assigned accounts.
What you will do
- Managing assigned customer service requests end-to-end — from initial inquiry and quotation through order fulfillment, delivery, and issue closure.
- Preparing and issuing accurate, timely quotations in response to assigned service requests, ensuring alignment with technical and commercial requirements.
- Managing the Inquiry to Order (ITO) process for assigned requests, including coordinating commercial and contractual details with internal stakeholders (engineering, operations, logistics, finance).
- Tracking assigned service requests and orders to ensure timely delivery, proactively communicating status updates to customers and internal stakeholders.
- Coordinating with internal teams (engineering, field service, supply chain) to resolve assigned customer issues, escalations, and technical queries efficiently.
- Ensuring service excellence by monitoring resolution times, quality, and customer satisfaction for assigned requests.
- Communicating clearly with customers throughout the lifecycle of assigned requests, setting expectations and managing follow-ups.
- Identifying recurring issues or service gaps within assigned accounts and escalating/collaborating with relevant teams (Marketing, Product Line, Engineering) to drive improvement.
- Applying Six Sigma analytical tools, including Root Cause Analysis (RCA), to support resolution of reliability issues and drive continuous improvement in service delivery.
- Maintaining accurate records of service requests, interactions, and resolutions within CRM/ERP systems.
- Supporting strong working relationships with customers on assigned requests to promote satisfaction and repeat engagement.
- Regularly reporting to the APAC Services Operations Manager on assigned request status, open issues, and service delivery performance.
- Staying informed on customer needs, product/service requirements, and regional market conditions relevant to assigned accounts.
- Collaborating with the Services Product Line team to relay customer feedback and support development of new/improved service offerings.
Skills used in this role
What the employer is looking for
- Bachelor's Degree from an accredited college/university in Electrical Engineering or allied Engineering discipline. (Master's degree a plus.)
- 5–10 years of relevant experience in customer service, account management, technical support, or service operations.
- Offshore industry experience and process knowledge in one or more of: Metal, Marine, Oil & Gas, Test Bench, Material Handling, or Power Plant sectors.
- Knowledge of Power Electronics, High Voltage Equipment, and PLC systems.
- Experience with quotation preparation and ITO (Inquiry to Order) processes.
- Willingness to travel across India/APAC region as required.
Preferred qualifications
- Prior experience with MV/LV drives, industrial automation systems, and large motors and generators.
- Proficient in both oral and written communication in English (additional regional languages a plus).
- Strong organizational and follow-through skills, with the ability to manage multiple concurrent service requests.
- Customer-centric mindset with a focus on responsiveness and issue resolution.
- Ability to work cross-functionally with engineering, field service, and supply chain teams.
- Proactive problem-solver, comfortable working in high-pressure, matrix-based environments.
- Experience with CRM/ERP systems for tracking service requests and orders.
- Demonstrated technical proficiency coupled with strong customer service orientation
Benefits and support
- Relocation Assistance Provided: Yes
About GE Vernova
GE Vernova Inc. is a global energy company that provides equipment, services, and software to generate, transfer, orchestrate, convert, and store electricity. Operating through its Power, Wind, and Electrification segments, the company supports a broad customer base across more than 100 countries in powering economies and driving the energy transition. Formed as part of the strategic spin-off of General Electric's energy portfolio, GE Vernova is dedicated to electrifying and decarbonizing the world.
- Industry
- Energy
- Company size
- 75000+ employees
- Founded
- 2024
- Location
- Cambridge, Massachusetts, USA
- Funding stage
- Public Company
Leadership
Chief Executive Officer and President
Stephen F. Angel
Chairman of the Board
Lola Lin
Chief Legal Officer and Secretary
Roger Martella
Chief Corporate Officer, Chief Sustainability Officer & Head of Global Government Affairs
Eric Gray
CEO, Power Segment
Recent coverage
GE Vernova News
GE Vernova to Double the Number of MIT Interns and Permanent Hires in 20272026-10-06
GE Vernova News
GE Vernova-powered projects receive 2026 POWER Magazine Awards for advancements in energy efficiency and decarbonization2026-10-05
GE Vernova News
GE Vernova declares fourth quarter 2026 dividend2026-09-30
GE Vernova News
GE Vernova Hitachi Nuclear Energy welcomes NRC issuance of construction permit for BWRX-300 SMR at TVA Clinch River site2026-09-29