Consultant – ServiceNow
Dell Technologies · Posted Oct 1
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
Dell Technologies' Consulting team assesses customers' strategic, organizational and business challenges and uses in-depth industry knowledge to deliver technical solutions that help the business gain market share and increase efficiency. The role is a client-facing consulting position focused on designing and delivering enterprise-grade ServiceNow solutions across Cloud and On-Prem / Private AI platforms, combining hands-on full stack application work, solution design, and consulting leadership for regulated, hybrid, and data-sensitive environments. This Bangalore-based Senior Consultant will build ServiceNow functionality, portal pages, integrations and automated workflows while advising functional and admin teams on best practices.
What you will do
- Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows ,etc.
- Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
- Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements. Integrate with ServiceNow ITSM/ITOM
- Work with functional and admin teams to deliver automated workflow solutions in ServiceNow. Facilitate and support the rollout of new application and enhancements in ServiceNow
- Advise functional and admin teams on design, development and overall ServiceNow best practices. Work with Business Systems Analyst to gather and review requirements
Skills used in this role
What the employer is looking for
- Overall, 7 years of application development out of which 4-5 years of ServiceNow development and implementation experience required.
- Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS.Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
- Hands-on experience with ServiceNow including JavaScript/Low Code, Business Rules, Script Includes, Client Scripts, UI Actions, and working with ITSM/ITOM/custom applications
- Service Catalog and Request Workflow Design and Configuration.Modules & Application implementation and Automated Test Framework knowledge.Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB
- Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules.Knowledge on Now Assist and Virtual agents.Playbook design, Process design, Automation frameworkStrong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases
Preferred qualifications
- Cloud automation - Azure, VMware, AWS
- ServiceNow Certification Preferred, NowAssist, AI Tower
- ITIL V3 Foundation Certification preferred
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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