Sr Forward Deployed Engineer
Adobe · Posted Oct 13
Creative software, document productivity, and digital marketing solutions
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About the role
Adobe Experience Platform and Apps powers real-time customer experiences for the world's largest enterprises, unifying data, resolving identity at scale, orchestrating journeys, and activating audiences across channels. The Forward Deployed Engineer sits at the intersection of solution architecture, technical consulting, and hands-on engineering, working directly with Adobe's strategic customers to solve complex platform challenges and design scalable architectures. Operating in a multi-functional Customer Pod with end-to-end ownership, the role partners with customers, product teams, and engineers to turn complex problems into working solutions across AEP, AJO, Marketo, and adjacent Adobe systems.
What you will do
- Partner with strategic customers to understand their architecture, workflows, security requirements, and business objectives.
- Translate complex customer problems into scalable solution designs, reference architectures, and working prototypes.
- Investigate and resolve production-level platform issues across data ingestion, identity resolution, journey orchestration, and audience activation.
- Design and validate enterprise solutions spanning AEP, AJO, Marketo, and adjacent Adobe systems.
- Lead architecture workshops, health checks, and technical deep-dives that build customer trust.
- Prototype, experiment, and iterate rapidly, using AI-assisted tools as part of your everyday workflow.
- Connect customer needs with product and engineering teams, bringing field insights back into the product roadmap.
- Own the technical relationship with assigned accounts from discovery through implementation, launch, and expansion.
Skills used in this role
What the employer is looking for
- Hands-on engineering: You write code, build prototypes, and ship working software. Your architecture decisions are grounded in implementation experience.
- Customer empathy: You understand customers' goals, constraints, and definitions of success and build trusted relationships through empathy and technical expertise.
- Collaboration and communication: You work effectively with engineers, architects, product managers, and leaders and communicate complex concepts clearly to technical and non-technical audiences.
- Enterprise architecture: You design end-to-end solutions across products and systems, considering integration, scale, security, and production requirements.
- Data expertise: You understand how data is structured, modeled, and moved and can evaluate trade-offs in schema design, identity resolution, and data pipelines.
- AI fluency and continuous learning: You embrace AI-assisted development tools such as Claude Code, Cursor, GitHub Copilot, or equivalent to design, prototype, and deliver solutions.
- Proactive problem solving: You identify emerging challenges and take initiative to move them toward resolution.
- 10+ years of experience across solution architecture, software engineering, technical consulting, or customer-facing engineering.
- Bachelor's or advanced degree in computer science or a relevant field, or equivalent practical experience.
- Experience with CDP, MDM, martech, or data platforms.
- Experience with data governance, privacy-preserving computation, or secure data collaboration.
- Familiarity with identity resolution or customer data unification.
- Experience with workflow orchestration technologies such as Temporal, Step Functions, or similar.
- Experience contributing to architecture decisions or technical strategy at the team or organizational level.
- Experience with Adobe Experience Cloud products such as AEP, AJO, Marketo, CJA, or Target is helpful.
- Experience working in regulated industries such as Financial Services, Healthcare, or Government is also helpful.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Adobe
Adobe Inc. is a global software company widely known for its creative, publishing, and document productivity tools, including Photoshop, Illustrator, Premiere Pro, and Acrobat. The company operates major cloud platforms—Creative Cloud, Document Cloud, and Experience Cloud—serving individual creators, small businesses, and large enterprises worldwide. Adobe has increasingly integrated powerful generative AI capabilities like Adobe Firefly and Acrobat AI Assistant into its product ecosystem.
- Industry
- Software
- Company size
- 31360+ employees
- Founded
- 1982-12-01
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company
- 1985-01-01Series A
Leadership
Chair and Chief Executive Officer
Steven Day
Interim Chief Financial Officer
President, Creativity and Productivity Business
President, Customer Experience Orchestration Business
Chief People Officer and Executive Vice President, Employee Experience
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