Graduate Trainee - ORM
Dentsu Creative · Posted Nov 2
Global creative network delivering branding, advertising, content marketing, and modern creativity services
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About the role
The role sits within Dentsu Creative, supporting digital marketing channels and campaigns through regular reporting, audience and attribution analysis, and conversion rate optimisation (CRO). The focus is online reputation management across social media handles and digital platforms, using ORM and social listening tools. The Graduate Trainee will monitor and respond to user feedback and complaints, prepare daily, weekly and monthly ORM performance reports, and provide insights to improve brand positioning and customer experience.
What you will do
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining a positive online perception.
- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Skills used in this role
What the employer is looking for
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing
- Communication, Advertising, or related fields.
- Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dentsu Creative
Dentsu Creative is a global creative network that transforms brands and businesses through the power of modern and transformative creativity. Launched by Dentsu to unify its creative output, the agency brings together thousands of experts globally to deliver integrated solutions that shape culture and invent the future. It operates as a core brand division of the multinational Dentsu Group.
- Industry
- Advertising
- Company size
- 5000-10000 employees
- Founded
- 2022
- Location
- New York, United States
- Funding stage
- Public Company
Funding
Public Company
Leadership
Takeshi Sano
Global CEO, Dentsu Group
Yasuharu Sasaki
Global Chief Creative Officer
John Mescall
Global Chief Creative Partner
Patricia McDonald
Global Chief Strategy Officer
Recent coverage
Adweek
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