Senior Platform Support Analyst
Dentsu Aegis Network · Posted Oct 21
Global media, digital marketing, and creative communications services
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About the role
The role sits within the Bcoe brand of Dentsu Aegis Network in Bangalore, supporting and maintaining application platforms to ensure they are reliable, scalable, maintainable and highly available. The team delivers global application services to the business within agreed SLAs and follows Global Service Management processes for incident, problem, change and release. This role contributes to operational projects, continuous improvement of performance, scalability, capacity, security and supportability, and the creation and maintenance of service support documentation.
What you will do
- Delivers Global application services to the business within agreed SLAs
- Contributes to the delivery and implementation of operational projects to support the business
- Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
- Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
- Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dentsu Aegis Network
Dentsu Aegis Network was a multinational media and digital marketing communications company that provided brand, media, and digital services through network brands such as Carat, iProspect, and Merkle. It operated as the international business headquarters of Dentsu Group outside of Japan before fully transitioning its operations under the unified 'dentsu' brand. The company specialized in integrated communications, experience transformation, and data-driven marketing solutions.
- Industry
- Marketing
- Company size
- 10001+ employees
- Founded
- 2013
- Location
- London, United Kingdom
- Funding stage
- Public Company
Funding
Public Company
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Shigeki Endo
Executive Officer, Global CFO
Beth Ann Kaminkow
CEO, dentsu Americas & Chief Global Client Officer
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