Delivery Manager - Experience Design
Dentsu · Posted Oct 23
Integrated advertising, marketing, media, and business transformation services
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About the role
This role sits within Dentsu's Experience Design delivery organization, supporting Design Engineering teams that serve global clients and Market stakeholders, as well as XEN LAB — an Experience Design and Innovation Lab in Pune and Bangalore built for Design Thinking workshops focused on customer experience (CX) and digital transformation (DX). The Delivery Manager owns resource allocation, capacity planning, hiring and deployment, utilization and bench tracking, and delivery governance across these teams. The role also provides delivery and operational support for XEN workshops, programs, and extensions.
What you will do
- Own and support Delivery Management for Design Engineering teams serving global clients and Market stakeholders
- Manage resource allocation, capacity planning, availability, and bench tracking across Experience Design teams.
- Support hiring, onboarding, and deployment of resources based on current and anticipated business demand.
- Partner with Capabilities Leads and Client/Global Leads on resource planning and allocation management.
- Maintain accurate internal tracking of resource allocation, availability, utilization, and project assignments.
- Monitor and drive timesheet compliance and related operational processes.
- Conduct weekly discussions with Resource Management teams and Market Leads
- Manage governance on projects and pipeline to proactively identify resource, capacity, or delivery risks.
- Identify and support initiatives to improve utilization, productivity, and overall delivery efficiency.
- Support team-building and employee engagement activities across engineering and Design teams.
- Coordinate and track training, skill development, and certification initiatives.
- Provide delivery and operational support for XEN teams, programs, and initiatives.
- Manage physical workspace/space requirements in collaboration with XEN Craft Leads.
- Provide delivery support for XEN workshops including: Proposals, project planning and tracking, resource planning, TAT management and delivery coordination
- Manage and coordinate XEN Extensions, XEN Outreach, and similar programs.
- Support XEN resource allocation, utilization, billability, and bench management.
- Track resource availability and proactively identify capacity or staffing requirements.
- Track and manage internal XEN initiatives such as XEN Tools, Experience Trend Reports and other strategic/operational programs.
- Provide regular visibility on initiative progress, risks, dependencies, and delivery status to relevant stakeholders.
Skills used in this role
What the employer is looking for
- 10+ years of experience in Design Delivery Management, resource management, program/project management, or a similar operational leadership role.
- Experience managing distributed design teams and working with stakeholders across multiple geographies.
- Strong understanding of design resource planning, capacity management, utilization, billability, and bench management.
- Experience supporting presales, proposal reviews, estimation, and project planning for Experience Design projects
- Strong stakeholder management and communication skills, with the ability to work effectively with senior craft leads, delivery leads and business stakeholders
- Demonstrated ability to manage multiple priorities, projects, and competing resource demands.
- Experience with performance management, team development, hiring, and onboarding (for design talent)
- Strong ownership of design delivery commitments, timelines, and customer outcomes
- Ability to identify risks early, drive resolution, and operate effectively in an ambiguous and fast-paced environment.
- Batchelors/Masters degree in User Experience Design or management is highly desired
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dentsu
Dentsu Group Inc. is an integrated growth and transformation partner to the world's leading organizations, delivering comprehensive media, customer experience management (CXM), and creative services. Operating globally across approximately 120 countries, the agency combines deep human insights, creative innovation, and advanced data technologies to accelerate business growth. Headquartered in Tokyo, Japan, Dentsu has a rich heritage of shaping the advertising and marketing industry since 1901.
- Industry
- Advertising
- Company size
- 67000+ employees
- Founded
- 1901-07-01
- Location
- Tokyo, Japan
- Funding stage
- Public Company
Funding
Public Company
- 2022-03-29Post Ipo
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Yoshimasa Watahiki
Representative Executive Officer, EVP & Global Chief Corporate Affairs Officer
Shigeki Endo
Executive Officer & Global CFO
Beth Ann Kaminkow
CEO, Dentsu Americas & Chief Global Client Officer
Yuichi Toyoda
CEO, Dentsu APAC
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