Cloud Infrastructure Engineer
Merkle (dentsu) · Posted Oct 15
Data-driven customer experience management, digital transformation, CRM, and analytics services
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About the role
The Cloud Infrastructure Engineer is the senior technical owner of Merkle Denmark's cloud platform architecture, sitting within the Infrastructure & Operations function that is distributed across Denmark, Bulgaria, India, and the Philippines and supports multiple client accounts including public sector and enterprise digital platforms. The role designs, builds, and evolves cloud foundations, guardrails, and platform capabilities, defining secure-by-design patterns, infrastructure-as-code standards, and resilience and disaster recovery architecture. It also provides deep technical input on critical incidents, major changes, and architecture-impacting decisions while working with Cloud Operations, project managers, and enterprise clients.
What you will do
- Architect and build cloud foundations and platform capabilities across client environments.
- Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
- Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
- Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
- Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
- Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture-impacting decisions.
- Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.
- Define platform-level patterns that support incident management, change management, SLA governance, and on-call practice.
- Provide senior technical input on P1/critical incidents and client-impacting situations where infrastructure or platform expertise is needed.
- Ensure platform ownership responsibilities are clearly defined and applied — Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
- Maintain platform design standards that support audit-readiness, NIS2, and client contractual obligations.
- Contribute to operational reporting quality, including platform health signals and SLA-relevant metrics.
- Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
- Collaborate with Project Managers and delivery teams on change planning, release readiness, and deployment governance.
- Contribute to account-level technical conversations, including architecture reviews and SLA design.
- Support pre-sales and proposal work where infrastructure architecture or managed operations expertise is required.
Skills used in this role
What the employer is looking for
- Cloud Architecture Expertise (Azure, AWS, or GCP) Design scalable, secure, and resilient cloud platforms Define platform guardrails and architecture standards
- Infrastructure as Code (IaC) Strong hands-on experience with Terraform, Bicep, ARM, or equivalent Building and maintaining automated infrastructure deployments
- Cloud Security & Compliance Secure-by-design architecture principles Platform-level security controls, vulnerability/CVE management Understanding of compliance frameworks, governance, and audit requirements
- Disaster Recovery & Business Continuity Design and implementation of DR, backup, restore, and resilience strategies High availability and fault-tolerant architecture design
- ITIL / ITSM Knowledge Strong understanding of: Incident Management Change Management Problem Management SLA Governance
- Critical Incident & Escalation Management Experience providing technical leadership during P1/P0 incidents Root cause analysis and architecture-level problem resolution
- Operational Governance Define platform standards, operational patterns, and best practices Support incident, change, and service management frameworks
- Client & Stakeholder Management Act as senior technical advisor during architecture reviews Experience working directly with enterprise clients and stakeholders
- Multi-Cloud & Managed Services Experience Experience in professional services, managed operations, or multi-client environments Understanding of contractual obligations, SLAs, and service delivery models
- Technical Skills Networking (VNet/VPC, VPN, Load Balancers, DNS, Firewalls) Windows/Linux Server Administration Containers & Kubernetes Monitoring & Observability tools Automation and Scripting (PowerShell, Bash, Python)
- Experience with NIS2, GDPR, and data processing regulations
- Azure DevOps, GitHub Actions, or CI/CD expertise
- Excellent written and verbal English communication Ability to translate technical concepts for business stakeholders
Preferred qualifications
- Danish language proficiency
- Public sector or enterprise platform experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Merkle (dentsu)
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company and a dentsu company. It specializes in delivering unique, personalized customer experiences across platforms and devices by leveraging a strong heritage in data, analytics, and technology. Fortune 1000 brands partner with Merkle to build deep customer relationships, drive digital transformation, and execute data-led marketing strategies.
- Industry
- Digital Marketing
- Company size
- 16000+ employees
- Founded
- 1988
- Location
- Columbia, Maryland, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Global President, Merkle & Global Practice President - CXM, Dentsu Group
Chief Financial Officer
Chief Operating Officer, Americas
Chief Technology Officer, Americas
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