Analyst - Operational Finance
Dentsu · Posted Oct 13
Integrated advertising, marketing, media, and business transformation services
Get a personal compatibility score
Add a resume for personal matches
About the role
The candidate will be part of Dentsu's Central Treasury team, supporting the Global Credit Card Program covering Citibank/Amex Corporate Card and Central Travel Account (CTA). The role manages the submission, approval and settlement workflow, identifies process issues, resolves or escalates enquiries, and produces reporting that supports the global rollout of a consolidated corporate card programme. It provides centralised support to Central Treasury and in-country Credit Card Program Administrators so administration and control of the Card Program can be scaled cost-efficiently and the programme deployed across markets.
What you will do
- Responding to any support tickets in Service Now or via email re Citi Card issues and general enquiries from Citibank Corporate Cardholders/CTA/Purchase cards .
- Supporting Citibank Card Programme Administrators (CCPA) with Leaver, Mover, Joiner process amendments and cardholder account maintenance in Citi Manager.
- Identify significant transaction trends and inform/escalate to appropriate senior stakeholders in order to either encourage or discourage a particular transaction trend.
- Liaising with local Citibank Card Programme Administrators or Functional Finance Heads of the Citibank Credit Card Program re Cardholders with late expense submissions.
- Confirming with Citibank that monthly settlement payments have been received and informing the Citibank Card Programme lead.
- Liaising with the Concur support team to ensure any Concur related Citibank Card Holder issues are resolved in a timely manner.
- Taking ownership to escalate the unresolved settlement issues or Cardholder disputes to CCPAs.
- Weekly status reporting to the Card Programme lead.
- Generating monthly and quarterly reports from on CTA (lodge card) spend for distribution to key stakeholders
- Identify significant trends and act or inform in order to either encourage or discourage a particular trend
Skills used in this role
What the employer is looking for
- Graduate/master’s degree in commerce/ICWAI/MBA/semi-qualified Chartered Accountant with 4 to 5 years of experience in corporate card (T&E/P-card/Travel card) management for large corporations and Travel & Expense process.
- Prior experience of managing the above said process for large corporations
- Fluent Spoken English, strong communication, collaboration and relationship building skills across global cultures.
- Prior experience in Service Now and help desk activities.
- Proficient with MS Word, Advance Excel and PowerPoint.
- Proven capability in communicating & partnering with all levels of the organization.
- Senior stakeholder management skills.
- Clear record of driving end-to-end process improvements.
- Prior experience of Citi & AMEX card Management
- Prior experience of SAP Concur Expense
- Prior experience of AMEX GBT
- Additional languages
- Knowledge of the Media or Digital sectors an advantage
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dentsu
Dentsu Group Inc. is an integrated growth and transformation partner to the world's leading organizations, delivering comprehensive media, customer experience management (CXM), and creative services. Operating globally across approximately 120 countries, the agency combines deep human insights, creative innovation, and advanced data technologies to accelerate business growth. Headquartered in Tokyo, Japan, Dentsu has a rich heritage of shaping the advertising and marketing industry since 1901.
- Industry
- Advertising
- Company size
- 67000+ employees
- Founded
- 1901-07-01
- Location
- Tokyo, Japan
- Funding stage
- Public Company
Funding
Public Company
- 2022-03-29Post Ipo
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Yoshimasa Watahiki
Representative Executive Officer, EVP & Global Chief Corporate Affairs Officer
Shigeki Endo
Executive Officer & Global CFO
Beth Ann Kaminkow
CEO, Dentsu Americas & Chief Global Client Officer
Yuichi Toyoda
CEO, Dentsu APAC
Recent coverage
Dentsu
Dentsu Announces New Global Management Structure2026-02-13
Dentsu
Dentsu Unveils Next Evolution Of Dentsu.Connect, Industry's First Truly Agentic AI-Powered Operating System For Modern Marketing2026-04-07
Dentsu
Dentsu Simplifies EMEA Business with Evolved Cluster Model2026-05-11
Dentsu
Dentsu Wins 12 Awards at the D&AD Awards 2026 Including 'Design Agency of the Year' for Dentsu Inc.2026-10-06