Process Improvement/CI Manager
dentsu · Posted Oct 13
Integrated advertising, marketing, media, and business transformation services
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About the role
The Global Finance Shared Services center in Bangalore supports US-based operations across Controllership, Operational Finance, General Ledger Accounts and Revenue Accounting functions, and partners with Centers of Excellence on process governance and change management. This role drives operational excellence by identifying and executing process improvements, standardizing workflows, and leveraging automation and RPA. It is responsible for mapping current-state processes, establishing KPIs, and delivering measurable cost and efficiency gains.
What you will do
- Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes
- Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices
- Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps
- Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings
- Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy
- Develop and maintain process documentation, training materials, and standard operating procedures
- Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives
Skills used in this role
What the employer is looking for
- A qualified CA/CMA with Minimum 10-12 years of overall experience in finance & accounting in a shared services environment, with at least 5 to 6 years specifically in process improvement area.
- 10+ years of process improvement experience in finance shared services or similar environment
- Strong knowledge of accounting operations, controllership, or operational finance functions
- Experience with process mapping, Lean, Six Sigma, or comparable methodologies
- Proven track record of delivering measurable cost and efficiency improvements
- Excellent analytical and communication skills with ability to influence across functions
- Experience supporting US-based finance operations or multi-geography reporting structures preferred
- Process Optimization & Continuous Improvement
- Project & Change Management
- Strategic Thinking & Business Acumen
- Cross-functional Collaboration
- Financial Systems Knowledge (MS d365 is plus)
- Data Analysis & Reporting
Benefits and support
- Compensation and benefits are detailed in the job posting
About dentsu
Dentsu Group Inc. is an integrated growth and transformation partner to the world's leading organizations, delivering comprehensive media, customer experience management (CXM), and creative services. Operating globally across approximately 120 countries, the agency combines deep human insights, creative innovation, and advanced data technologies to accelerate business growth. Headquartered in Tokyo, Japan, Dentsu has a rich heritage of shaping the advertising and marketing industry since 1901.
- Industry
- Advertising
- Company size
- 67000+ employees
- Founded
- 1901-07-01
- Location
- Tokyo, Japan
- Funding stage
- Public Company
Funding
Public Company
- 2022-03-29Post Ipo
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Yoshimasa Watahiki
Representative Executive Officer, EVP & Global Chief Corporate Affairs Officer
Shigeki Endo
Executive Officer & Global CFO
Beth Ann Kaminkow
CEO, Dentsu Americas & Chief Global Client Officer
Yuichi Toyoda
CEO, Dentsu APAC
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