Graduate Trainee – Online Reputation Management (ORM)
Dentsu · Posted Sep 21
Integrated advertising, marketing, media, and business transformation services
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About the role
Dentsu Creative is looking for a proactive Graduate Trainee – Online Reputation Management (ORM) to monitor and manage brand conversations across social media and digital platforms. This role is ideal for fresh graduates passionate about digital media, customer engagement, and brand reputation, offering hands-on experience in social media monitoring, response management, and brand perception tracking.
What you will do
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining positive online perceptions.
- Acknowledge compliments and highlights positive feedback on brand social media pages and utilizes social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Skills used in this role
What the employer is looking for
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
- Strong written and verbal communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Willingness to learn, attention to detail, and ability to work in a fast-paced environment.
Preferred qualifications
- Good interpersonal and coordination skills.
- Ability to multitask and manage deadlines.
Benefits and support
- Structured training and mentorship.
- Exposure leading brands and integrated communication campaigns.
- Opportunity to learn from industry professionals.
- Potential for full-time conversion based on performance and business requirements.
About Dentsu
Dentsu Group Inc. is an integrated growth and transformation partner to the world's leading organizations, delivering comprehensive media, customer experience management (CXM), and creative services. Operating globally across approximately 120 countries, the agency combines deep human insights, creative innovation, and advanced data technologies to accelerate business growth. Headquartered in Tokyo, Japan, Dentsu has a rich heritage of shaping the advertising and marketing industry since 1901.
- Industry
- Advertising
- Company size
- 67000+ employees
- Founded
- 1901-07-01
- Location
- Tokyo, Japan
- Funding stage
- Public Company
Funding
Public Company
- 2022-03-29Post Ipo
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Yoshimasa Watahiki
Representative Executive Officer, EVP & Global Chief Corporate Affairs Officer
Shigeki Endo
Executive Officer & Global CFO
Beth Ann Kaminkow
CEO, Dentsu Americas & Chief Global Client Officer
Yuichi Toyoda
CEO, Dentsu APAC
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