SFCC Lead QA
dentsuaegis.wd3 · Posted Oct 6
Global marketing, media planning, digital communications, and business transformation services
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About the role
This is a Salesforce Commerce Cloud (SFCC / SFRA) quality assurance role within Merkle's eCommerce delivery team based in Bengaluru. The QA function validates SFCC storefront, checkout and post-purchase customer journeys, including integrations between SFCC and OMS, Payment, Tax and Shipping systems. The Lead QA owns end-to-end test strategy, release readiness and QA sign-off for business-critical eCommerce releases and mentors junior and mid-level QA engineers.
What you will do
- Leadership & Ownership of QA sign-off discussions and release readiness assessments.
- Drive quality metrics, defect leakage analysis, and continuous improvement initiatives.
- Review and approve test cases, test execution reports, and release documentation.
- Identify project risks and proactively recommend mitigation strategies.
- Act as the QA point of contact for business and technical stakeholders.
- Facilitate defect triage sessions and quality review meetings.
- Support business demonstrations, sprint reviews, and UAT activities.
- Promote automation opportunities and test optimization strategies.
- Establish and maintain reusable regression suites.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
- Equivalent practical experience in Quality Assurance / Quality Engineering may also be considered.
- Strong hands-on experience in Salesforce Commerce Cloud (SFRA/Storefront Reference Architecture) testing.
- Deep understanding of SFCC Business Manager (BM) configurations and administration.
- Expertise in end-to-end eCommerce order lifecycle validation.
- Knowledge of SFCC catalogs, price books, promotions, campaigns, inventory, and customer groups.
- Strong understanding of B2C Commerce architecture and integration touchpoints.
- Experience validating storefront, checkout, and post-purchase customer journeys.
- Functional, Regression, Integration, System, UAT, and Smoke Testing.
- Cross-browser and Cross-device testing.
- Responsive Web Testing across desktop, tablet, and mobile platforms.
- Accessibility (WCAG) testing and validation.
- Localization and Internationalization testing.
- Test Planning, Test Strategy, Risk Assessment, and Defect Management.
- Ability to translate business requirements into comprehensive test scenarios.
- Hands-on experience validating integration between SFCC and OMS, Payment, Tax, and Shipping systems.
- 7+ years of QA experience with at least 3-5 years in Salesforce Commerce Cloud (SFCC) testing.
- Proven experience testing complex eCommerce applications with high transaction volumes.
- Hands-on experience validating SFCC implementations, enhancements, and production releases.
- Experience working with Agile/Scrum delivery models and participating in sprint activities.
- Experience coordinating testing activities across multiple teams and stakeholders.
- Experience leading end-to-end QA efforts for major releases and holiday/business-critical deployments.
- Experience in test estimation, release planning, and quality reporting.
- Experience supporting UAT, production validation, hypercare, and post-release quality monitoring.
- Experience mentoring junior and mid-level QA engineers.
- Strong analytical and troubleshooting skills for complex eCommerce issues.
- Excellent stakeholder management and communication skills.
- Ability to work with global distributed teams.
Preferred qualifications
- Experience with SFRA and Headless Commerce implementations.
- Exposure to Composable Commerce architecture.
- Experience in native Mobile App testing (iOS and Android).
- Knowledge of Google Analytics, Adobe Analytics, or web tracking validation.
- Experience testing multi-site, multi-language, and multi-currency storefronts.
- Familiarity with loyalty, subscription, and marketplace eCommerce models.
- Exposure to cloud environments and release management processes.
- API Testing using Postman or similar tools.
- Exposure on Selenium, Katalon, or Playwright automation
Benefits and support
- Compensation and benefits are detailed in the job posting
About dentsuaegis.wd3
Dentsu is a global integrated growth and transformation partner that helps brands navigate disruption and drive sustainable business growth through deep audience insights, modern creativity, media, and technology. Operating across approximately 120 countries, the network unites specialized agencies to deliver transformative progress in marketing, data, and commerce. The company previously operated as Dentsu Aegis Network before unifying its global branding under Dentsu.
- Industry
- Advertising
- Company size
- 67000+ employees
- Founded
- 1901
- Location
- Tokyo, Japan
- Funding stage
- Public Company
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Shigeki Endo
Executive Officer, Global CFO
Yoshimasa Watahiki
Representative Executive Officer, EVP, Global Chief Corporate Affairs Officer
Shirli Zelcer
Chief Data & Technology Officer
Alex Bedier
Global Chief Information Officer
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