Sr.Director / AVP - Ecomm
Dentsu Aegis Network · Posted Nov 2
Global media, digital marketing, and creative communications services
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About the role
The role leads the Ecommerce Delivery Practice at Dentsu's Sokrati brand in Pune, owning ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. The practice spans ecommerce platforms such as Shopify, Magento, Salesforce Commerce and WooCommerce, along with marketplace advertising and analytics tools like Amazon Pi, Helium 10, Amazon DSP Console, Flipkart FADS and BigQuery. The Sr. Director / AVP owns the capability roadmap, delivery health, quality benchmarks and P&L oversight while managing and mentoring a multidisciplinary delivery team of 60–80 members.
What you will do
- Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
- Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
- Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
- Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
- Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
- Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
- Act as the senior delivery owner for key enterprise ecommerce clients.
- Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
- Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.
- Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
- Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
- Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.
- Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
- Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
- Drive operational excellence through automation, process optimisation, and best-practice adoption.
- Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
- Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
- Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.
Skills used in this role
What the employer is looking for
- 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.
- Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
- Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
- Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
- Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
- Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
- Exceptional communication, problem-solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth, matrixed environment.
- Strategic & Analytical Thinking
- Leadership & Team Development
- Delivery & Quality Governance
- Technical & Platform Expertise
- Client Management & Executive Presence
- Commercial Acumen
- Process & Operational Excellence
- Cross-functional Collaboration
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dentsu Aegis Network
Dentsu Aegis Network was a multinational media and digital marketing communications company that provided brand, media, and digital services through network brands such as Carat, iProspect, and Merkle. It operated as the international business headquarters of Dentsu Group outside of Japan before fully transitioning its operations under the unified 'dentsu' brand. The company specialized in integrated communications, experience transformation, and data-driven marketing solutions.
- Industry
- Marketing
- Company size
- 10001+ employees
- Founded
- 2013
- Location
- London, United Kingdom
- Funding stage
- Public Company
Funding
Public Company
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Shigeki Endo
Executive Officer, Global CFO
Beth Ann Kaminkow
CEO, dentsu Americas & Chief Global Client Officer
Recent coverage
Marketing Report
Dentsu Aegis Network rebrands to dentsu, consolidates international business2020-09-30
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CFO Moves: Dentsu Aegis Network CFO becomes its India CEO2019-09-07