Azure/AWS Infrastructure Architect
Merkle (dentsu) · Posted Oct 8
Data-driven customer experience management, digital transformation, CRM, and analytics services
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About the role
The Cloud Infrastructure Engineer is the senior technical owner of Merkle Denmark's cloud platform architecture, designing, building, and evolving the cloud foundations, guardrails, and platform capabilities that underpin client operations. The role sets the direction for how cloud infrastructure is designed, built, and hardened across client accounts using Azure, AWS, or GCP, with a focus on reliable, secure, and well-governed environments. It is a hands-on specialist position that also provides deep technical input on complex incidents, major changes, and architecture-impacting decisions, and acts as a senior technical point of contact for client escalations.
What you will do
- Architect and build cloud foundations and platform capabilities across client environments.
- Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
- Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
- Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
- Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
- Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture-impacting decisions.
- Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.
- Define platform-level patterns that support incident management, change management, SLA governance, and on-call practice.
- Provide senior technical input on P1/critical incidents and client-impacting situations where infrastructure or platform expertise is needed.
- Ensure platform ownership responsibilities are clearly defined and applied — Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
- Maintain platform design standards that support audit-readiness, NIS2, and client contractual obligations.
- Contribute to operational reporting quality, including platform health signals and SLA-relevant metrics.
- Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
- Collaborate with Project Managers and delivery teams on change planning, release readiness, and deployment governance.
- Contribute to account-level technical conversations, including architecture reviews and SLA design.
- Support pre-sales and proposal work where infrastructure architecture or managed operations expertise is required.
Skills used in this role
What the employer is looking for
- 12+ years of total experience, with proven expertise in architecting and managing cloud infrastructure across professional services, enterprise, or managed operations environments using Azure, AWS, or GCP.
- Strong hands-on expertise in Infrastructure as Code (IaC) using Terraform, Bicep, or equivalent tools.
- Strong understanding of secure-by-design cloud architecture, platform guardrails, and cloud security controls.
- Proven experience designing resilience, disaster recovery (DR), and business continuity solutions.
- Strong understanding of ITIL/ITSM practices, including Incident, Change, Problem, and SLA Management.
- Experience handling P1/critical incidents, major changes, and technical escalations, including providing architecture-level technical guidance.
- Experience in cloud security and compliance, including vulnerability/CVE response and platform-level security controls.
- Ability to define and govern cloud platform standards, architecture patterns, incident/change processes, and SLA governance.
- Experience acting as a senior technical point of contact for clients, including leading or participating in architecture reviews.
- Ability to balance strategic cloud architecture with hands-on technical involvement when required.
- Experience working in a multi-client, commercially governed environment with contractual obligations, SLAs, data-processing requirements, and compliance considerations.
- Strong written and verbal communication skills in English.
- Ability to collaborate effectively with Cloud Operations, Engineering, Security, and Project/Delivery teams.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Merkle (dentsu)
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company and a dentsu company. It specializes in delivering unique, personalized customer experiences across platforms and devices by leveraging a strong heritage in data, analytics, and technology. Fortune 1000 brands partner with Merkle to build deep customer relationships, drive digital transformation, and execute data-led marketing strategies.
- Industry
- Digital Marketing
- Company size
- 16000+ employees
- Founded
- 1988
- Location
- Columbia, Maryland, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Global President, Merkle & Global Practice President - CXM, Dentsu Group
Chief Financial Officer
Chief Operating Officer, Americas
Chief Technology Officer, Americas
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