Senior Salesforce Administrator
dentsuaegis.wd3 · Posted Oct 16
Global marketing, media planning, digital communications, and business transformation services
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About the role
The role manages and supports the Salesforce CRM and Account Engagement (Pardot) platform for a global user base, covering L2 support, advanced configuration, marketing automation support, user management, issue resolution, and continuous improvement of platform capabilities. It acts as a subject matter expert ensuring best practices, platform efficiency, and alignment between Sales and Marketing business needs.
What you will do
- Provide L2 support for Salesforce CRM and Account Engagement (Pardot) platforms.
- Support user queries and deliver training on Salesforce and Pardot functionalities.
- Manage user and license administration including setup, deactivation, roles, profiles, permission sets, sharing settings, and Pardot user access.
- Handle data migrations, data loading requests, and marketing data management activities.
- Support integrations between Salesforce, Pardot, and external/downstream systems.
- Configure and maintain Pardot assets including Engagement Studio programs, automation rules, dynamic lists, completion actions, forms, landing pages, and email templates.
- Monitor and troubleshoot Salesforce-Pardot sync issues and ensure proper lead lifecycle management.
- Support campaign execution, lead nurturing, scoring/grading models, and campaign reporting.
- Stay up to date with Salesforce and Pardot releases and evaluate new features.
- Execute Salesforce configuration changes including flows, approval processes, layouts, record types, dashboards, reports, and validation rules.
- Identify underutilized platform features and collaborate with product owners for backlog prioritization.
- Establish best practices, maintain documentation, and suggest continuous improvements.
Skills used in this role
What the employer is looking for
- 5+ years of experience as a Salesforce Administrator.
- 3+ years of experience with Salesforce Account Engagement (Pardot).
- Certified Salesforce Administrator.
- Salesforce Account Engagement Specialist certification is preferred.
- Excellent communication and stakeholder management skills.
- Strong hands-on experience with Salesforce Flows and automation tools.
- Experience with Engagement Studio, Automation Rules, Dynamic Lists, and Completion Actions.
- Knowledge of lead management lifecycle and marketing automation best practices.
- Experience with Salesforce-Pardot integrations and troubleshooting sync issues.
- Experience working in a global organization.
- Strong problem-solving and analytical skills.
- Self-motivated and able to work independently and in teams
Benefits and support
- Compensation and benefits are detailed in the job posting
About dentsuaegis.wd3
Dentsu is a global integrated growth and transformation partner that helps brands navigate disruption and drive sustainable business growth through deep audience insights, modern creativity, media, and technology. Operating across approximately 120 countries, the network unites specialized agencies to deliver transformative progress in marketing, data, and commerce. The company previously operated as Dentsu Aegis Network before unifying its global branding under Dentsu.
- Industry
- Advertising
- Company size
- 67000+ employees
- Founded
- 1901
- Location
- Tokyo, Japan
- Funding stage
- Public Company
Leadership
Takeshi Sano
Representative Executive Officer, President & Global CEO
Shigeki Endo
Executive Officer, Global CFO
Yoshimasa Watahiki
Representative Executive Officer, EVP, Global Chief Corporate Affairs Officer
Shirli Zelcer
Chief Data & Technology Officer
Alex Bedier
Global Chief Information Officer
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