Salesforce Commerce Cloud QA
Merkle · Posted Sep 20
Data-driven customer experience management, marketing, and digital transformation services
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About the role
This role sits within Merkle's eCommerce quality assurance team supporting Salesforce Commerce Cloud (SFCC) storefronts. The QA professional will own testing strategy, planning, and execution across multiple SFCC-based eCommerce initiatives, working hands-on with Business Manager, third-party integrations, and shipping configurations alongside cross-functional Agile teams.
What you will do
- QA activities across multiple eCommerce initiatives based on SFCC.
- Define and implement test strategies, test plans, and defect tracking processes
- Collaborate with cross-functional teams to understand business goals and translate them into quality benchmarks
- Review and optimize test cases to ensure maximum coverage and efficiency
- Hands-on Experience in Business Manager, Merchant Tool, Administrator, Storefront, and Tool concepts.
- Report and track quality metrics and ensure adherence to release timelines
- Actively participate in sprint activities, requirement walkthroughs, and go-live planning.
- Develop and execute test plans, test cases, and test scripts for Salesforce applications.
- Hands-on experience with Salesforce 3rd party integrations like CyberSource, Avalara Tax, Klarna, Apple Pay, PayPal, Narvar, UPS & USPS, Klarna, Social Logins, Kount, Power Reviews, Einstein.
- Hands-on experience with Shipping Methods/Configuration.
- Hands-on experience with different viewport executions.
Skills used in this role
What the employer is looking for
- 5+ years of experience in QA, with at least 2+ years in a QA role
- Proven experience testing Salesforce Commerce Cloud (SFCC) platforms
- Strong working knowledge of the SFCC Business Manager tool and configurations
- Deep understanding of the e-commerce domain, user journeys, and buying flows
- Experience working in Agile/Scrum environments
- Familiar with test management tools (JIRA, Confluence, qTest, TestRail, etc.)
- Strong analytical, leadership, and problem-solving skills
- Excellent stakeholder communication and reporting abilities
Preferred qualifications
- Exposure to automation testing is a plus
Benefits and support
- Compensation and benefits are detailed in the job posting
About Merkle
Merkle is a data-driven, technology-enabled customer experience management (CXM) company and part of the dentsu network. It specializes in delivering unique, personalized customer experiences across platforms and devices by leveraging deep capabilities in data science, analytics, and CRM. The company operates globally, helping enterprise brands drive business growth and long-term customer loyalty.
- Industry
- Digital Marketing
- Company size
- 10001+ employees
- Founded
- 1988
- Location
- Columbia, Maryland, USA
- Funding stage
- Acquired
Funding
Acquired
Leadership
Global President
Chairman / Former CEO
Chief Technology Officer, Americas
Chief Operating Officer, Americas
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