Team Lead - Service & Quality
LSEG (London Stock Exchange Group) · Posted Sep 15
Financial market infrastructure, global data, analytics, and trading services
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About the role
The Research & Estimates team within the Company Data group is seeking an experienced and motivated Service Team Lead to lead a team of seasoned Service Resolvers. This critical leadership role combines customer engagement, operational excellence, people leadership, and strategic partnership across the organization, working closely with customers, Customer Success Managers, senior leaders, and key strategic accounts including Nasdaq, Bridgewater, and MSCI. The role offers an opportunity to drive service excellence, improve customer outcomes, identify automation opportunities, and help shape the future of Estimates data operations.
What you will do
- Lead a high-performing team of Service Resolvers, fostering a culture of accountability, collaboration,, and continuous improvement.
- Act as a primary point of contact for complex customer issues and service-related challenges.
- Build strong partnerships with Customer Success Managers, senior leaders, and strategic clients to support exceptional customer experiences and service delivery.
- Represent the Production Operations team in discussions and projects that influence process design and operational strategy.
- Partner with specialist and technical teams to identify, prioritize, and implement automation and process enhancement opportunities.
- Drive initiatives focused on operational excellence and process effeciencies.
- Lead and support multiple projects, process improvements initiatives, testing activities, and UAT execution.
- Identify trends and recurring themes from customer interactions and transform insights into scalable solutions.
- Maintain expert-level knowledge of Estimates content, workflows, and data processes.
- Support issue resolution through detailed root-cause analysis and implementation of sustainable corrective actions.
- Facilitate content quality improvements and implementation of methods of working (MoWs) that strengthen operational outcomes.
- Collaborate closely with Service and Quality teams to establish and strengthen quality control frameworks.
- Prepare and present recommendations, status updates, performance reports, implementation plans, and service-level metrics.
- Monitor performance outcomes and ensure adherence to agreed service levels and operational standards.
- Establish strong relationships with internal and external clients to drive positive business outcomes.
Skills used in this role
What the employer is looking for
- Strong understanding of Estimates data, including data flow, data structures, and related operational workflows.
- Solid knowledge of financial markets, financial statements, broker estimates, and major events impacting publicly listed companies globally.
- Practical experience with SQL, Python, Power BI, and advanced Excel.
- Abiity to investigate, manage, and resolve complex operational and customer-related issues.
- Ability to present complex information clearly and effectively to different audiences.
- Proven track record to coach, mentor, and develop colleagues to achieve individual and team success.
- Strong customer management skills with experience influencing and collaborating across teams.
- Working knowledge of at least two LSEG products, including: Workspace, IBES QA, Other relevant LSEG platforms and datasets
Benefits and support
- LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
- Colleagues can get involved through fundraising and volunteering.
- We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
- Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
- You will be part of a collaborative and creative culture where we encourage new ideas.
About LSEG (London Stock Exchange Group)
London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider, serving participants across capital formation, risk management, and indexing. The company offers critical data, analytics, trading venues, and clearing services through its Data & Analytics, Capital Markets, and Post Trade divisions. Operating in over 65 countries, LSEG connects global economies and empowers financial institutions with scalable infrastructure and trusted market intelligence.
- Industry
- Financial Exchanges
- Company size
- 25000+ employees
- Founded
- 2007
- Location
- London, United Kingdom
- Funding stage
- Public Company
Funding
Public Company · $8.2B raised
- 2023-09-07Post Ipo Secondary$2.9B
Leadership
Group Chief Executive Officer
Chief Financial Officer
Chief Risk Officer
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